Receptionist
Top Quality
Total years of experience :25 years, 8 Months
• Meeting & greeting customers in person or via phone .
• Booking meetings
• Arranging couriers
• Handling the angry customers complains
• Keeping the reception area tidy& maintains security by following procedures.
• Answering & forwarding phone calls
• Sorting & distributing posts
Handling customer's complains direct & via phone
Handling customers inquiries
Top Quality (February 2007 till present)
As a receptionist in Mobinil (The Egyptian Company for Mobile Services)
El Safi Co. (March 2002- January 2007)
As an Assistant branch manager.
Egyptian American Bank: (December 2000- January2001)
My main task was gathering information about the clients whom interested of getting personnel loans. (For Temporary Project)
Cera Net - Raya Holding Co. (April 2000-October 2000)
I worked their as Customer care Agent and my major task was selling services & products via phone and handling customers inquires. (For Temporary Project)
The Egyptian Company for Mobile Services (Mobinil) (October 1998-february2000)
Through my position as Customer Care Representative in 110 at the Call Center, I acquired experience in the following: o Handling customers inquires & complaints via phone.
o Solving customers problems concerning billing, activation, fraud cases, credit and technical Problems.
o Selling & promoting the company other services.
Additional Skills learned from working for MobiNil: o Having driving license since 1994.
o Managing time & making agenda for daily work.
o Learning how to deal with Mobinil Computer Programs (BSCS, Vantive, Ferma)
Training and Courses:
o Selection International Company (Trainee) (July 1997')
I worked their as Indoor Sales Executive for Time Share System and I acquired mainly
how to convince and stimulate the customers to subscribe in the Time Share System.
UNIVERSITY STAGE o Degree: Bachelor in Hotels & Tourism (June 1998') o Major: Tourism o Graduation Grade: Very Good
HIGH SCHOOL EDUCATION
Saint Fatima Language College (June 1994')