Studio Receptionist & Viewing Assistant
Pink Pepper Photography
Total years of experience :4 years, 3 Months
Serve visitors by greeting, welcoming, directing and announcing them appropriately.
Participate in a venture by informing the client about the packages that we have and the other services that we offer.
Recording and maintains customer information in the POS system.
Resolves product or service issue by clarifying the complaints, determining the cause and explaining the best solution and make sure that their concern will be prioritized.
Prepares product or service reports every day.
Contributes to team effort by accomplishing related results as needed.
Answer telephone calls from clients seeking to make or cancel photoshoot appointment.
Process client’s payment and refund.
Answer, screen and forward any incoming phone calls while providing basic information when needed
Receive and sort daily mail/deliveries/couriers
Update appointment calendars and schedule meetings/appointments
Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
Assisting client in choosing the images that they want to purchased.
Proven ability to determine answers and solutions quickly.
Special talent for handling irate and angry customers.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Receives updates from the Clients and in-charge of implementing these on the production floor
Receives Supervisory calls and emails from customers
Responsible for handling customer care over the phone
Data entry for new customers and phone representative expert