ADMINISTRATIVE oFFICER
LIFE INSURANCE CORPORATION OF INDIA
Total years of experience :37 years, 3 Months
TO MANAGE THE SMOOTH FUNCTIONING OF THE POLICY SERVICING DEPARTMENTS.
TO MONITOR AND SUPERVISE THE OUTPUT OF 25 ASSISTANTS WORKING UNDER MY GOVERNANCE.
TO KEEP A CONTROL OVER THE STATIONERY REQUIREMENTS, LEAVE OF EMPLOYEES, AND TO KEEP UP THE JOB OF TEAM BUILDING
TO MAINTAIN A DATABASE OF ALL THE OFFICES WHICH ARE CONNECTED TO US FOR POLICY SERVICING LIKE CLAIMS SETTLEMENT AND LOANS, PREMIUM PAYMENTS, , RTGS / NEFT
SERVICE CHARGES, ETC
CO-ORDINATION OF REQUESTS / QUEIRIES WITH CUSTOMERS ALL OVER INDIA.
i HAVE ALSO BEEN THE HEAD OF THE THE INFORMATION TECHNOLOGY DEPARTMENT, KEEP CONTROL ON THE HARDWARE AND SOFTWARE REQUIREMENTS BY LIAISON WITH OUR CENTRALIZED I.T.DEPARTMENT.
DEALING WITH THE SALES TEAMS REGARDING THEIR COMMISSIONS AND POLICY SERVICING ASPECTS.
RESOLVING CUSTOMER COMPLAINTS.
MONITORING ALL I.T. SYSTEMS IN LAN. AND
TROUBLE SHOOTING FOR NETWORK PROBLEMS .
PREPARE MIS REPORTS ON A MONTHLY BASIS.
CO-ORDINATION WITH OTHER DEPARTMENTS ON SERVICE COST CONTROL, ETC.
SCHEDULING MEETINGS AND ARRANGING CONFERENCES.
ALSO DONE A COBOL PROGRAMMING COURSE. I RECEIVE A CERTIFICATE OF EXCELLENCE FROM MY PRESENT ORGANISATION FOR THE PAST 3 -4 YEARS.