retail sales executive
Jasper Crystal Ltd
Total years of experience :8 years, 10 Months
• Greet the customer on counter with warmth, courtesy & personalized greeting
• In low traffic periods, meet the customer at the door (acting as greeter)
• Generating a proper queuing ticket for the customer
• Full customer need assessment by proper probing to identify the customer's needs
• Offering the best fit to the customer through cross sell/up sell when applicable
according to the customer's type/segment
• Fulfilling the customer need with speed & simplicity (Can do attitude) Handle
customers' inquiries & complaints in a positive manner
• Acting as customer's telecom advisor
• Ensure that the customer got all the needed service before leaving the counter
• Farewell the customer & invite him to revisit our store
• Provide strong & updated product knowledge & competition's offers awareness
• Supporting in maintaining the store's look & feel standards at all times
• Accurately handle cash
• Accurately handle inventory
• Full awareness with all retail applications (Wincash, Siebel, Minsat, Extranet, etc...)
• Interdepartmental communication to speed up the work's completion
• Handling opening & end of day operation
• Provide retail's junior staff with all needed operational support
• Support retail outdoor activities & events when required
Managed the day-to-day operations of the event department including but not
limited to sales, planning, marketing, servicing, and administrative procedures.
Supervised and cooperated with Catering and Front Office to ensure that events
execution adheres to the client’s standards.
Maintained completed and accurate client and event information in the system.
Prepared and distributed the weekly Event forecast identifying covers and sales.
Reviewed and reorganized the procedures and processes of the department to
increase the productivity and improve the efficiency.
Liaised with vendors, exhibitors, and stakeholders during the event planning process
to ensure proper executions of the events.
Prepared and distributed amenity request forms for clients.
Maintained accounts, contact, activity, and business details within the appropriate
software applications.
Participated in tradeshows, conventions and promotional events within the hotel and
trade related organizations.
Directed the event team to build long-term, value-based customer relationships that
enable achievement of sales objectives.
Collaborated with creative teams in the development of creative events ideas,
advertisement, graphic designs, and promotional materials.
Executed the entire process of the planning of procurement and supply chain
activities, inventory control, logistics and distribution.
Monitored all transactional procurement including tendering processes, evaluation,
contracting, contract management, contractors’ evaluation and payment conditions,
Developed and implemented procurement strategic including sourcing strategy,
supplier selection and evaluation, quality management, customer relationship
management and performance measurement.
Took responsibility for assets and inventory management of all expendable and non-
expendable items under the projects.
Prepared monthly, quarterly and annual procurement plans and progress reports.
Recognize purchasing needs and determine the status of existing stock.
Perform research of industry to know about the current pricing trends.
Compose cost examination and set better prices by assessing offers by vendors.
Maintain friendly relationships with vendors.
Keep a track of orders and make sure deliveries are being made on time.
Record and update the details of vendors, discount offers, dates, etc. in our
company’s internal database.
Ensure that products and materials are in good condition by liaising with warehouse
staff.
Be in touch with suppliers when required for change in orders or their confirmation
Rendered general administrative support to the General Manager and ensured
efficient support through a variety of tasks related to organizing and communication;
arrange meetings & appointments, process emails and taking meeting minutes.
Coordinated with HODs for the monthly report, gathered and analyzed information
for the General Manager to meet business requirements.
Drafted business correspondence, emails, memos, spreadsheet, database,
presentation and maintained records.
Coordinate the flow of information both internally and externally.
Documented and communicated all guest requests/complaints to appropriate
personnel.
Monitored all social channel such as TripAdvisor, Facebook, twitter, Instagram etc.
and reply to the guests on behalf of the GM after taking necessary approvals on
case to case.
Created and maintained database, spreadsheet files and archive and maintained
records management systems.
• Communicated with different clients to render services.
• Developed monthly, quarterly, and annual sales plans and reports.
• Maintained relationships with clients by providing support, information, and
guidance.
• Responded to customer’s enquiries and identified customers’ requirements to
generate revenue.
Education & Trainin
Faculty of Arts English literature 4 Years