team-leader
Dental center
Total des années d'expérience :13 years, 4 Mois
1: Full Time/
The Team Leader is responsible for the everyday running of the shift and the solving of immediate customer problems.//The assessment of both customer and staff needs, and calmly ensuring the balance is maintained in a busy and sometimes pressured or emotional environment will be one of the key challenges for the Team Leaders. Extensive personal knowledge gained from training, day to day contacts, accessing databases and integrated back office systems will be critical to the success of the team.//To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.//supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre.// monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of internal and external customers.//ensure that the team follows established procedures for each service request, including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction.//support the Contact Centre Manager in the development and implementation of technology and systems to ensure the most effective use of new technology and opportunities//implement and maintain health and safety, security of staff, equal opportunities, customer service standards and other Council policies as appropriate, ensuring their understanding and implementation by team members
Accumulative Grade: good / Excellence command of both written and spoken :English, Germany, Spanish English language courses (conversation) at New Horizons learning center . Nominated to a scholarship in Albert Ludwig University, Freiburg, Germany, by -Germany Exchange Academy DA AD, Cairo, Egypt. 2009/2010. Ability to work in team, quick learning, handling, Work under pressure. Sense of humor, loyal, Responsible, Ambition, Flexible, and good listener.