كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
لبنى الخطيب, Customer Operations Engineer

لبنى الخطيب

Customer Operations Engineer ·TDM Group

الأردن

بكالوريوس, Industrial Engineering

الخبرة العملية

مجموع سنوات الخبرة: 4 سنوات, 2 أشهر

Customer Operations Engineer

أغسطس 2018 - يونيو 2019

TDM Group

عمان، الأردن

أغسطس 2018 - يونيو 2019

Information Technology Field
• Answer calls and emails at help desk to assist customer with basic support, bug fixes and configuration issue and escalate higher level issues to appropriate teams.
•Use remote access tools to identify sources of certain customer issue(Including ConnectWise and LogMeIn).
• Working with other support teams, including third party vendors, to ensure timely resolution of all incidents while adherence to Service Level Agreement (SLA) requirements.
•Administrate customers’ exchange servers and Office 365 admin portals and applications.
•Manage customers’ Active Directories and assist with any changes on these directories.
•Administrate customers’ email filtering systems (including Mimecast and Fusemail).
• Handling Change Requests from assignment till delivery following best change management practices and methods.
•Ensure proper monitoring of the solution deployed in the datacenter (servers, network, VoIP).
•Create and/or Update technical documentation for procedures or diagrams.
•Accept and log user calls (in the IT Incident Management System) and provide resolutions (utilizing the IT Knowledge Base) to users by telephone, email, or remote tools in accordance with service standards.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Customer Success Manager

نوفمبر 2017 - أغسطس 2018

SimLab Soft

عمان، الأردن

نوفمبر 2017 - أغسطس 2018

3D Technology Field
SimLab Soft, is a 3D technology company, providing a complete visualization solution for architects and mechanical engineers. I have been dealing with top-level clients in the US and EU, such as; P&G, Disney, Adidas, NASA and many others. My tasks in the company are below:
• Develop solutions to help customers adopt complex business features.
• Meet or exceed targets for customer and/or feature spend adoption.
• Work closely with marketing, merchandising, business development, customer service and other key internal SimLab stakeholders.
• Maintain proactive, regular contact with accounts to maximize their success throughout the customer lifecycle.
• Discover and analyse gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps.
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
• Communicate consistently with clients throughout the customer lifecycle, escalating important issues where needed.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الإدارة

Support Engineer

أغسطس 2015 - أكتوبر 2017

SimLab Soft

عمان، الأردن

أغسطس 2015 - أكتوبر 2017

•Resolve customer issue by investigating problems; developing out-of-the-box solutions; preparing reports; making recommendations to management.
•Monitor all assign cases for customer support and update all activities on company tracking system.
•Assessing customer requirement and ensuring that these are met.
•Setting customer service standers and investigate customer complaints and non-conformance issues.
•Plan, conduct and monitor testing and inspection of product to ensure finished product quality
•Investing, specifying and setting standards for quality of the final product.
•Building CRM system to support the customers and increase the profit.
•Overseeing direct communications with customers through the CRM.

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
الهندسة

Trainee

مايو 2015 - يوليو 2015

Jordan Phosphate Mines Co.PLC

عمان، الأردن

مايو 2015 - يوليو 2015

•My internship was in the supplies and purchasing department (foreign and local purchasing) the program includes studies section, logistic, inventory planning and control, insurance and clearance. During my internship I learned the following:
•Analyze quantities and specification required from mines and compares it with previous years and safety stock levels.
•Responsible of taking purchase orders and send these orders as quotations to companies.
•Find suppliers who provide the company of required material and negotiate with them to reach the optimum result.
•Evaluate suppliers based on price, quality, and delivery speed.
•Organizing shipment with the certified company.
•Coordinating drivers, vehicles, loads, and journeys.

مجال الشركة:
الاستشارات الهندسية العامة
الدور الوظيفي:
المشتريات

التعليم

Hashemite University

مايو 2015

مايو 2015

بكالوريوس، Industrial Engineering

الأردن

As under graduate student I have learned methods for: •Figuring out how to make or do things better, by considering with reducing cost, increasing efficiency and improving quality of products and services. •Develop management control systems to aid in financial planning and cost analysis, and design production planning and control systems to coordinate activities and ensure product quality. •Increasing productivity through the management of people, methods of business organization, and technology.
عرض المرفق

Skills

Support Function
Expert
Support Function
Expert
Service Design
Expert
Service Design
Expert
Problem Solving
Expert
Problem Solving
Expert
Quality Tools
Expert
Quality Tools
Expert
Project Management
Expert
Project Management
Expert
AUTOCAD
Expert
AUTOCAD
Expert
CATIA
Expert
CATIA
Expert
Project Management
Intermediate
Project Management
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
CRM
Intermediate
CRM
Intermediate
Communication
Expert
Communication
Expert
Problem Solving
Expert
Problem Solving
Expert
Quality Control
Expert
Quality Control
Expert
Procurement
Intermediate
Procurement
Intermediate
Logistics
Intermediate
Logistics
Intermediate
Six Sigma
Beginner
Six Sigma
Beginner
Customer Support
Expert
Customer Support
Expert
Technical Support
Expert
Technical Support
Expert
Operation Management
Intermediate
Operation Management
Intermediate
Data Analysis
Expert
Data Analysis
Expert
3D Software
Expert
3D Software
Expert
Statistical Analysis
Expert
Statistical Analysis
Expert
Designing the User Experience and Rood map
Intermediate
Designing the User Experience and Rood map
Intermediate
Quality Assurance
Expert
Quality Assurance
Expert
IT Service Management
Beginner
IT Service Management
Beginner
Support Function
Expert
Support Function
Expert
Service Design
Expert
Service Design
Expert
Quality Tools
Expert
Quality Tools
Expert
Project Management
Expert
Project Management
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الفرنسية

متوسط

الالمانية

متوسط

التدريب و الشهادات

الشهادات
ITIL®
Feb 2018
IELTS
Aug 2016 - Aug 2018
Six Sigma Yellow Belt
Oct 2015

التدريب
CATIA
Jordan Engineers Association
Feb 2015
Six Sigma
Institute of Industrials Engineers
Sep 2015
Supply Chain Management
Jordan engineers association
Sep 2014
Total Quality Management
Jordan engineers association
Jun 2013