Administrative Assistant
Al Nabooda Automobiles
Total years of experience :16 years, 11 Months
Handling Calls
-Efficient and courteous of telephone call provide necessary information/guidance to caller and transfer call to the relevant person, take careful and legible messages where required.
Supporting Department Staff
-Provide general administrative support to members of the service center team required
-Input customer details following to keep an accurate database.
Greeting Visitors / Customer Service
-Greet visitors with courtesy, directing them to the relevant person.
-Ensure that all times the appropriate corporate image is represented.
-Take details of the visitors as they come into the service centre, accurately.
-Resolve Customer complaint via phone or email.
-Greets Customer warmly and ascertain problem or reason for calling.
-Act as a company gatekeeper.
-Work with customer service manager to ensure proper customer service in being delivered.
-Sending emails to Customer Service Manager immediately once receiving any complain.
-Ensure all Visitors are welcomed into the office and refreshments and comfort is offered.
-Ensure Visitors to UAE are comfortable and satisfied with their Hotel bookings etc and ensure their comfort and needs
-Make minutes to meetings when asked and facilitate communications as part of the ‘Management Communication Team’
Service Inquiry & Service Booking
-Arranging Service booking as per Customer request.
-Responding to all the Customers inquires.
Office Supplying
-All office supplies and furniture has to receive quotes from vendors
-Re-stock and ensure all
Stationary,
Kitchen perishables
Office equipment and furniture in place and ready for user needs
-Any Maintenance or ‘other’ ad-hoc needs my responsibility to ensure quality and price is equally balanced and multiple research and quotations are received.
Human Resource:
-Monitor Attendance of all staff and record attendance on the attendance sheet whilst ensuring that the attendance process is upheld and all absences and forms are collated and included in all files.
Maintain an accurate electronic filing system for all unclassified files of the company.
Follow-up on correspondences.
Answer phones and operate a switchboard.
Typing of company official letters in English & Arabic.
Welcomes visitors by greeting them, in person.
Contributes to team effort by accomplishing related results as needed.
Answer inquiries about company.
Arrange appointments.
Take and relay messages.
Update appointment calendars.
Schedule follow-up appointments.
Maintain Petty Cash Fund.
Maintain an accurate electronic filing system for all unclassified files of the company.
Follow-up on correspondences.
Sending-out faxes and distribution of incoming faxes.
Typing of company official letters in English & Arabic.
Accounting support.
Cashier:
Enter all receipt vouchers of the salesmen into the company’s accounting system.
Receive all the checks collected by the salesmen and enter in the System
Following Up Departments Reports & Missions.
Following Up Correspondences.
Sending-out faxes and distribution of incoming faxes.
Typing of company official letters in English.
Accounting support.
Personnel Tasks
Maintain Petty Cash Fund
Issuing and delivering checks delivery to 3rd parties dealing with the company.
Maintain and file all shipment-related documents.
Review all clearing agents’ invoices and report to Beirut head-office.
Maintain fuel accounts of all company vans and vehicles.
Maintain 3rd party invoices and follow-up with head-office for payment.
Maintain an accurate electronic filling system for all unclassified files of the company.
Following Up Correspondences.
Sending-out faxes and distribution of incoming faxes.
Typing of company official letters in English.
Accounting support.
Maintain an accurate electronic filling system for all unclassified files of the company.
Following Up Correspondences.
Sending-out faxes and distribution of incoming faxes.
Typing of company official letters in English.
Accounting support.