Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Mark Vincent Lucas, On Deman Grocery Associate

Mark Vincent Lucas

On Deman Grocery Associate·Deliveroo

United Arab Emirates

Bachelor's degree, Hotel And Restaurant Management

Work experience

Total years of experience: 10 years, 11 months

On Deman Grocery Associate

May 2023 - September 2025

Deliveroo

Dubai, United Arab Emirates

May 2023 - September 2025

Built and maintained partner catalogues, ensuring 100% accurate menu and inventory data.
Supported onboarding of new partners, ensuring smooth system integration and achieving performance KPIs consistently.
Conducted detailed data clean-up and inventory reconciliation, reducing operational discrepancies.
Collaborated with Marketing to launch campaigns, improving partner visibility and order volume.
Generated reports to support management decisions and track operational efficiency.
Company industry:
Distribution, Supply Chain & Logistics

Partner Service Associate

March 2019 - June 2023

Deliveroo

Dubai, United Arab Emirates

March 2019 - June 2023

Provided account support and issue resolution, maintaining high partner satisfaction levels.
Created weekly performance reports using Salesforce and Looker, supporting data-driven operational improvements.
Acted as POC during manager absences, ensuring continuity and faster response to partner escalations.
Led issue resolutions that strengthened partner relationships and enhanced operational performance.
Company industry:
Distribution, Supply Chain & Logistics

Customer Care Specialist

November 2016 - March 2019

Deliveroo

Dubai, United Arab Emirates

November 2016 - March 2019

Delivered top-tier support via calls, email, and chat, consistently meeting SLA targets.
Coordinated with logistics and restaurants to resolve delivery disruptions, improving service reliability.
Identified recurring issues and implemented process improvements, enhancing team efficiency.
Maintained accurate documentation of customer interactions, ensuring data integrity and compliance.
Company industry:
Distribution, Supply Chain & Logistics

Sales Representative

September 2014 - August 2016

Yoku Moku Luxury

Dubai, United Arab Emirates

September 2014 - August 2016

Delivered personalized luxury service, building strong client relationships.
Consistently achieved monthly sales targets, with opportunities for upselling.
Managed customer inquiries, returns, and exchanges efficiently and in compliance with company policies.
Company industry:
Watches & Luxury Goods

Education

Philippine Women's University

December 2013

December 2013

Bachelor's degree, Hotel And Restaurant Management

Philippines

GPA (rating): Good

GPA (rating): Good

Skills

ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA PROCESSING
Intermediate
DATA PROCESSING
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA PROCESSING
Intermediate
DATA PROCESSING
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate

Languages

Tagalog

Beginner

English

Beginner