Luciano Saretto

Reception of films, loading and off loading onto 35mm and 3D projectors. Maintenance of the projectors and 3D Qube servers. Responsible for the technical operations of the cinema outside the projection room: lighting of the cinema; heating; ventilation; fire alarms including all electrical equipment.

Working on the Regus Helpdesk providing 1st Line Support to worldwide users on Windows O.S.
Supporting applications : MS Office 97, XP & 2003, Internet Explorer, & Outlook 2003 and Customer’s bespoke Financial and Diary applications.

Sales Associate in the Homeware Department providing customer service and assistance.
Also involved in the reception of merchandise from Head Office and refill of sales merchandise from stockhouse.

Helpdesk Technical and Desk-side Support for MSD account. Support and maintenance of IBM and HP laptops, desktops, printers and digital scanning devices. Installation and configuration of machines with Windows XP. Support of Microsoft Office (Word, Excel, PowerPoint, Access) IExplorer, Outlook and bespoke user applications. Analysis of LAN/WAN Networking problems and remote connectivity using VPN Checkpoint and RSA Software.
Printers, faxes and photocopiers: diagnosis & resolution of problems relating to paper jams, toners change and print queue management and connectivity.

English and Italian Technical Support for Nortel account. Support and maintenance of hardware and Windows 2000 / XP, Microsoft Office (Word, Excel, PowerPoint, Access) IExplorer, Outlook and Lotus Notes. Analysis of LAN/WAN Networking problems regarding TCP/IP, DNS and SMTP. Supporting Nortel Remote Access, VPN Contivity, VOIP. Tools used include Remedy, Timbuctu, NetMeeting and Knowledge database on Citrix server. Basic knowledge of VMware.
Printers, faxes and photocopiers: diagnosis & resolution of problems relating to paper jams, toners change and print queue management and connectivity.
Achievements: Trained new employees and contractors. Provided remote Support during the transition of call centre activities from Luton to Montreal.

Technical support for Italian customers and field engineers. Support provided on Netvista hardware and software. Daily and weekly reporting of all activities. Provided support to Italian retailers for repairs. Contacts with legal support and stores for the supply of spare parts. Daily and weekly reporting on all activities. Working experience of SCSI controllers.
Achievements: Reduced number of field Engineer calls outs in Italy, by providing procedures to rectify the problem on site by the customers resulting in significant cost savings.

Contacted foreign manufacturers for the purchase of semi-built vehicles and spare parts for resale to Italian distributors. Semi-built vehicles were completed in the Latina plant which also provided after sales assistance for national customers. Contacted Italian and foreign customers. Contacted the NTA for homologation of new vehicles. Head of spare parts store run by five persons, and a secretary. Personally occupied in teaching other office personnel a basic use of the English language.
Achievements: Reduced the value of the stores with an optimization of the spare parts flow from manufacturers to distributors.

Duties principally covered Accounts Receivable for EMEA, Recording of Customers’ invoices, Credit Notes, Payments to Sales Ledger and Monthly reconciliations and recording accruals to GL. Assisted the Financial Manager in the drawing up of Financial Statements up to Trial Balance and the analysis of investments and Fixed Assets during the year.

Administrative officer
Administrative duties covered: supplier, customer and general accounting and all related administrative routines, reporting to the managing director.
Accounts Payable: Accounts Receivables: Matching Customers’ Invoices with Sale Orders and Consignment Notes; verifying customer requests for credit notes with stock returns and issuing Credit Notes. Recording of Customers’ invoices, Credit Notes, Payments to Sales Ledger and Monthly reconciliations. Recording of accruals to GL. GL: Monthly Reconciliation of Purchases, Sales, assisting with Fixed Assets Additions/Depreciation and Trial Balance.Cost Controlling & Production PlanningRecording of productive data and time sheets from cost centres and analysis of data with budget and forecast objectives. Daily/weekly and monthly reporting of results to management and foreign Head Office.
Customer Service : Acquisition of sales orders, data entry, follow-up of the order in production and consignment to Customer site. Verification of Customer Returns with Stores and Quality Control, followed by issue of Credit Note. Analysis of sales statistics and direct contacts with customers, regional sales managers and the general manager. Translation services of English / Italian technical and commercial texts, often participated in staff meetings as interpreter for foreign customers and visitors.
Participated in MVS/SP, VSE/SP, CICS, REXX training courses on IBM 9370 mainframe, AS400 and PC in IBM Italy-Rome.
Achievements: Assisted in the creation and organization of an IT Centre in the Fossanova Plant. My duties consisted in IT Helpdesk assistance and training users; system operations and resolution of hardware/software problems.

Administrative Officer
Accounting and administrative duties: Accounts Payable: Accounts Receivables: Matching Customers’ Invoices with Sale Orders and Consignment Notes; verifying customer requests for credit notes with stock returns and issuing Credit Notes. Recording of Customers’ invoices, Credit Notes, Payments to Sales Ledger and Monthly reconciliations. Recording of accruals to GL. GL: Monthly Reconciliation of Purchases, Sales, assisting with Fixed Assets Additions/Depreciation and Trial Balance.
Reporting to the managing director.
Achievements: Accompanied customers on factory visits and meetings. Translation services of English / Italian technical and commercial texts occasionally participated as interpreter with foreign customers.

Various duties associated with Bank accounting, and cashier duties.