Remote & Mobile Support Analyst
Capgemini
Total years of experience :1 years, 10 Months
Provisioning / dispatching Blackberry & mobile devices
Updating in house database information
Using the Blackberry Enterprise Server to create/delete users, change passwords and assign licenses etc
Updating details on Vodafone Corporate Online (VCO)
Handling the return / disposal of faulty devices
Resolving mobile / MiFi and Cisco AnyConnect VPN queries
Using the Remedy Action Request System for fault updates/resolutions (ARS)
Taking calls and booking appointments for National Career Service advisers
Preparing community training packs for teachers
Assisting at ‘Job Junction’ venues, to help people find work
Handling petty cash
Adhoc administration tasks
Attending meetings and preparing minutes
