Lucy Waweru , Receptionist

Lucy Waweru

Receptionist

African Sunset Safaris

Location
Kenya - Nairobi
Education
Bachelor's degree, Bachelor of Science in Mathematics
Experience
2 years, 1 Months

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Work Experience

Total years of experience :2 years, 1 Months

Receptionist at African Sunset Safaris
  • Kenya
  • January 2022 to January 2024

• Providing excellent customer service and listen to clients' needs, preferences, and budget constraints attentively and ofer personalized recommendations and solutions to meet their travel requirements.
• Responsible for making bookings and reservations for flights, accommodations, car rentals, tours, and other travel-related services. Use booking systems and tools to secure the best options for clients.
• Creating well-organized schedules and Itinerary that optimize time and activities while ensuring a smooth and enjoyable travel experience for clients.
• Convey information clearly and concisely through various channels, including in-person, phone, email, and online chat.
• Resolving conflicts, managing disruptions, and finding alternative solutions to minimize inconvenience for clients.
• Pay attention to detail when handling travel bookings, documents, and itineraries to ensure accuracy and avoid errors or misunderstandings that could impact clients' travel experiences negatively
• Learn more on travel booking systems, online travel agencies (OTAs), reservation platforms, and other relevant technology tools to streamline the booking process, access real-time information, and stay connected with clients in today's digital age.
• Understand and respect cultural diferences and diversity when interacting with clients from diverse backgrounds. Demonstrate empathy and sensitivity to clients' individual needs and preferences while ofering inclusive and welcoming service.

Education

Bachelor's degree, Bachelor of Science in Mathematics
  • at University Of Eldoret
  • March 2022

Specialties & Skills

Communicate Effectively with Customers
Problem Solving
Sales and Marketing
Cultural Diversity
Customer Service Skills
Time management
Customer service Oriented
teamwork

Languages

English
Expert