Receptionist
African Sunset Safaris
Total years of experience :2 years, 1 Months
• Providing excellent customer service and listen to clients' needs, preferences, and budget constraints attentively and ofer personalized recommendations and solutions to meet their travel requirements.
• Responsible for making bookings and reservations for flights, accommodations, car rentals, tours, and other travel-related services. Use booking systems and tools to secure the best options for clients.
• Creating well-organized schedules and Itinerary that optimize time and activities while ensuring a smooth and enjoyable travel experience for clients.
• Convey information clearly and concisely through various channels, including in-person, phone, email, and online chat.
• Resolving conflicts, managing disruptions, and finding alternative solutions to minimize inconvenience for clients.
• Pay attention to detail when handling travel bookings, documents, and itineraries to ensure accuracy and avoid errors or misunderstandings that could impact clients' travel experiences negatively
• Learn more on travel booking systems, online travel agencies (OTAs), reservation platforms, and other relevant technology tools to streamline the booking process, access real-time information, and stay connected with clients in today's digital age.
• Understand and respect cultural diferences and diversity when interacting with clients from diverse backgrounds. Demonstrate empathy and sensitivity to clients' individual needs and preferences while ofering inclusive and welcoming service.