AVP- Application Unit Manager
The Saudi National Bank - SNB
Total years of experience :3 years, 8 Months
Supervise managed service of over 80 systems and ensure 24X7 operational continuity.
· Address and resolve applications issues and perform root cause analysis.
· Manage and optimize the IT budget, focusing on software licensing, maintenance, and managed services
contracts to align with the bank finical goal.
· Planning closure for applications vulnerabilities and audit and operational risk findings.
· Review hardware capacity, and track continuously to maintain performance level.
Key achievement
· OS & WAS Upgrade | Plan and manage application setup and lead the go-live, across 17 systems.
· Entrust Licenses | Implement cleansing and free around 2 million licenses.
· SMS Optimization | Reduce SMS costs by optimizing SMS templates.
· SNB Capital | Plan and lead the migration of SNB Capital systems to the new data center.
· SNB UAE | Implement SMS gateway for the SNB UAE environment.
· IBM B2B upgrade | Lead and manage IBM B2B software upgrade.
IBM MQ upgrade | Lead and manage MQ migration and upgrade activities.
Administration support for the signature capture system over production and DR.
· Fulfilling business requests and troubleshoot application-level incidents.
· Acting as a focal point of contact for the SMS system with the service provider.
Key achievement
· NCB & Samba Merger | Establish SFTP server with an automated transfer between the two sites.
· New Data Center | Plan and manage applications migration to new data center.
Completed a suite of training courses covering ITIL foundation, Project management, and Business analysis course.
Enhanced and improved the existing network, created employee accounts through active directory, and used Deep security & trend micro tools.
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