Supervisor
Guylian Belgium Caffe Qatar
Total years of experience :6 years, 11 Months
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Head Waiters are senior members of the food service team and are responsible for training junior staff, evaluating customer satisfaction, promoting special menu items, monitoring waiters, assigning tasks, and solving customer complaints. The essential qualifications for this job are serving skills, customer service orientation, teamwork, leadership, the ability to stand for extended periods of time, and communication abilities.
Profession - Chef Serves each type of hot and cold meals. Choses, ordered, orders and stored ingredients, decide on the method of their preparation and arrangement of dishes on the menu as well, in accordance with the wishes of his employer and the applicable standards. It is also concerned about the storage of goods.