Senior IT Support Specialist
Qumak Professional Services
مجموع سنوات الخبرة :6 years, 8 أشهر
- Deployed Windows 7, 8, 10 and office software based on Microsoft Active
Directory environment
- Troubleshooted complex hardware issues and provided resolution to the
problems
- Performed 24/7 emergency support for key clients such as Orbis Hotel
Group, Vienna Insurance Group, Orange S.A, PKN Orlen, Kaufland
- Managed local team of support specialists and coached new technicians
- Prepared documentation
- Built and upgraded existing IT infrastructure for business clients
- Designed and maintained LAN/WiFi networks
- Supported clients on-site (financial and government institutions,
telecommunication, hotels, universities)
- Modernized and migrated computer systems and networks
- Performed hardware warranty repairs (servers, printers, PCs, notebooks,
IP phones, network equipment)
- Trained the end users on a new software
- Setup and configured networks based on MikroTik and Ubiquity devices
- Supported clients using Remote Desktop
- Installed network cabling (fiber optic, UTP, FTP)
Master's degree in Information Technology Specialization: Information Systems
IT Technician Specialization: Operating Systems and Computer Networks
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