Luke Patrick Lim

Supported efficient clinic operations through cross-functional coordination, administrative support, and patient service assistance. Liaised directly with physical therapists to collect, verify, and clarify daily treatment notes, and accurately transcribe and update clinical data in a patient-tracking CRM. Managed, organized, and maintained up-to-date patient records, monitored follow-ups and appointments, and coordinated action items to support timely service delivery and workflow efficiency. Assisted with patient intake processes, including documentation review and coordination of insurance information, while collaborating with internal teams and external contacts to ensure service continuity and high levels of client and patient satisfaction.

Supported two Sales Managers by providing end-to-end sales coordination, including managing email and SMS communication with leads, clients, suppliers, and finance partners. Maintained and updated the sales pipeline in Zoho CRM through lead assignment, deal tracking, and status management. Prepared quotations and invoices, conducted timely follow-ups, and monitored customer orders and backorders to ensure accurate records and smooth order fulfillment. Produced daily sales activity and performance reports to support monitoring and decision-making. Contributed to business growth by improving customer response and increasing monthly sales by 20-30% through proactive follow-ups and efficient sales support.

Contributed to inter-branch marketing initiatives and digitalization programs for local government units, helping expand banking accessibility and strengthen community engagement. Supported efficient branch operations by assisting with various banking functions, including account processing, verification, and teller services. Enhanced customer experience through frontline support and timely ATM card distribution.