IT Support Engineer
Eduvos Institution
مجموع سنوات الخبرة :7 years, 11 أشهر
• Used strong communication skills to collaborate with team members to ensure efficient service.
• Created and maintained office forms and procedures to assist with administrative tasks.
• Processed orders, determined charges, and oversaw billing and payments i.e DNI network points installation.
• Greeted and welcomed clients with a warm, friendly, and positive attitude.
• Coordinated the repair and maintenance of office supplies and equipment bi-weekly.
• Kept updated with the latest software, hardware, and IT technologies to stay professional and an expert within the industry.
• Managed the deployment, configuring laptops and migrating user data as instructed by IT manager.
• Performed root-cause investigations for malfunctions, identifying solutions and working on the implementation of resolutions to increase overall efficiency.
• Supported various vendorOS including Google Chrome OS, Microsoft Windows, Apple MacOS, Google G Suite, MS Office 365, and Linux desktop; Hyper-V Manager, Server Manager, Active Directory
• Carried out customersite visits during emergency callouts and malfunctions to provide ongoing support.
• Carried out networking diagnostics on machines, including configurations, routing, switching and firewalls.
• Provided technical support on company applications and IT solutions through phones, live chats, and email.
• Successfully identified potential enhancements to current systems that improved IT system efficiency and reliability.
• Proactively kept customers updated with problem status, milestones, and repairs always though.
• Logged and maintained an accurate and updated record of customer faults and methods used for diagnoses and repairs, completing for organizational purposes. Printers support technician.
• Delivered remote demonstrations and troubleshooting on customer's computers using tools like TeamViewer; Any desk and Ms Teams.
• Conducted disaster procedures and data backup with faulty systems, resolving issues promptly and efficiently without data loss.
• Checked systems and backed up devices for 30 minutes, ensuing full recovery from unexpected shutdowns and system failures.
• Replace faulty hardware components efficiently, accurately and within the company time frames.
Responsible of booking and receiving of raw materials
Responsible of collecting, transferring and staging raw materials
Using motorized pallet jacks and tunnel trucks for staging
Raw material in the required quantities according to GMP,
Safety Standards, SOP’s and also production documentation
Assisting cleaning activities within the warehouse department
Assisting Samplers and also with labeling of raw materials
Responsible for enrolling students and assisting with career
Guidance, call centre duties
Training A+ and N+ students and Comptia exams preparations
System administrator and
Training the community computer literacy skills
Training the community life skills
courses: Unisa Course: C++ programming
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courses: Pink Elephant Course: ITIL
Course: Information Technology (A+,
Year: