Muhammad Lutfi Hadi Rahimi

• Manage and monitor physical and virtual Windows Server environments to ensure high availability for critical banking
applications.
• Perform daily administration of Active Directory (AD), including user account creation, termination, Group Policy
(GPO) troubleshooting, and OU management.
• Execute regular server patch management and security updates in compliance with strict banking cybersecurity
policies.
• Conduct real-time monitoring of server health and application performance using enterprise monitoring tools
(ManageEngine), ensuring rapid incident detection and resolution.
• Assist in scheduling and verifying daily system backups to ensure data integrity and disaster recovery readiness.
• Manage server access controls and elevated privileges in accordance with Least Privilege security principles

• Served as the Level 2 escalation point for complex IT issues, resolving incidents related to hardware, software, and
network configuration that Level 1 could not fix.
• Managed the lifecycle of IT assets, including imaging laptops/desktops, configuring peripherals, and deploying
hardware to HQ and branch users.
• Resolved LAN/WAN connectivity issues, VPN access faults, and Wi-Fi configuration problems for remote and on-site
staff.
• Administered Office 365 user licenses, created shared mailboxes, and troubleshot Outlook/Teams synchronization
issues.
• Consistently met Service Level Agreements (SLAs) for ticket resolution, ensuring minimal downtime for bank
operations.

• Ensured the security of confidential data by restricting user access to unauthorized external devices.
• Implemented endpoint security policies using Kaspersky Security Center to protect corporate assets.
• Guided users on secure VPN practices and authenticated access for remote working arrangements.
• Monitored network and application performance to identify irregular activity or potential security breaches.

• Served as the first point of contact for IT support, resolving hardware and software issues.
• Installed, configured, and maintained computer components and network systems.
• Ensured client security by upgrading antivirus definitions and firewall configurations.