Head Nurse, Aesthetic/Dermatology Nurse
Highness Beauty Clinics and Spa
Total years of experience :18 years, 9 Months
Exhibited example for clinical standards, client management and customer service
Ensured that protocols were followed, and standard precautions observed
Mentored other Nurses and staff as well as oversee trainings and updates
Developed and updated nursing policies, procedures and standards of care
Maintained nursing staff by recruiting, training and performance appraisal
Implemented thorough assessment, obtained client’s medical history
Consulted and discussed with clients regarding treatment plan, expected side
effects and outcomes as well as post-treatment care
Performed treatments for body contouring and slimming
Evaluated correct treatment for each patient within set protocols
Endorsed services and sold treatment packages to clients as well as cross-selling
Liaised all relevant information between management and staff
Conducted monthly machine maintenance and troubleshoot as needed
Managed inventory and availability of equipment and supplies
Assisted specialist on various procedures such as Botox, Fillers, Thermage,
4D thread lifts, CO2 laser, Excel V, MiraDry and other minor treatments
Performed esthetic procedures such as laser hair removal, Coolsculpting,
PRP, Micro needling, VelaShape, Carboxytherapy and medical skin care
Trained nurses and staff as well as organized training and updates
Maintained and ordered stocks as well as inventory management
Managed equipment and sterilization unit
Maintained cleanliness, sterility and availability of equipment and supplies
Ensured that protocols were followed, and standard precautions observed
Evaluated correct treatment for each patient within set protocols
Provided support and aftercare to clients
Assisted physician in Botox and dermal filler injections
Evaluated correct treatment for each patient within set protocols
Performed esthetic procedures including laser hair removal, laser rejuvenation and bleaching, chemical peels, microdermabrasion and facial treatments, slimming and cellulite treatments
Managed multiple product lines to generate increased retail revenue
Provided reception support and documentation for clients
Maintained work area clean and sterilized equipments and tools
Achieved sales goals with emphasis on quality and customer service
Organized guest events to premier new products
Purchased and received product inventory
Conducted make up and skin care trainings and seminars
Coached new independent beauty consultants
Handled customer feedbacks
Awarded consistently as Queen of Unit Sales and Queen of Sharing
Achieved Star Consultant four times
Attained Bangkok, Thailand Trip for reaching required sales volume and new unit members
Performed initial assessment, obtained patients' vital statistics and medical history to determine the circumstances of the emergency
Respond to emergency situations in the outpatient department as required
Provided clerical support and documentation for admitting procedures and outpatient cases
Collaborated and communicated with staff and other healthcare providers to ensure quality of care
Treated minor injuries and administered medications correctly and safely with doctors’ orders
Adhered to proper safety and sterilization protocols and techniques to ensure proper infection control
Educated patients and caregivers about conditions, medications and treatments
Participated in various health care campaigns and committees and educate the people regarding health and wellness
Managed daily business operations
Planned and developed spa concept and services
Implemented marketing campaign and promotional offers
Recruited and trained staff on standards in cosmetology
Provided customer service, managed scheduling and follow up appointments
Executed marketing and visual merchandising
Organized retail display of merchandise at retail section
Assisted customer on product choices and queries
Handled inventory and stocks
Managed daily store operations, management functions
Directed manpower planning, coordinated interviews for recruitment and selection and supervised training and development
Conducted employee performance appraisal and formulated employee incentive programs
Ensured product quality were achieved and maintained
Provided exceptional customer service and relationship building
Controlled and monitored inventory and wastages
Initiated and implemented in-store marketing programs
Collaborated with companies on local events for brand awareness
Implemented customer loyalty programs
Performed store audit on cash, transactions and stocks, bank deposits