Lyne Roche

IN CHARGE في GENERAL TRADING

• الإمارات العربية المتحدة
• أشغل هذه الوظيفة منذ مايو 2019

LLC • CENTURION STAR
TOWER BLOCK, B. OFFICE 1103

Operations Manager

• يوليو 2016 إلى سبتمبر 2018

Setting targets for both individuals and the team through quick huddles.
* Measuring the performance of both members and team, and provide feedback using various
types of coaching tactics. Helping to optimize procedures utilized on each call number
handled.
* Finding ways to motivate team members strengthen will and eagerness to show up and
excel. Ensuring all team members adhere to company policy, e.g. attendance.
* Updating, and preparing performance reports for the

• سبتمبر 2015 إلى يوليو 2016

Managing large amounts of outbound calls in timely manner. Following call center call
flow when handling different topics, informing them about new products and services,
seize opportunities to sell products when they arise, to listen to objections and handle them
effectively, document all call information according to standard operating procedures,
produce call numbers