Jehad Nidal

Provided technical support to end users by managing user accounts in Active Directory, including creating new accounts, unlocking accounts, resetting passwords, and managing user access. Configured and deployed laptops for new employees, ensuring required software, security settings, and Group Policy Objects (GPOs) were correctly applied. Diagnosed and resolved hardware and software issues, including replacing faulty laptop batteries and performing basic hardware maintenance. Managed IT asset inventory by asset tagging, recording, and tracking laptops and other equipment. Delivered day-to-day desktop support while ensuring systems remained secure, compliant, and operational.