محمد عقيل

• Progressed from IT Supervisor to IT infrastructure specialist and Data Center Specialist through proven performance and successful completion of the Future IT Manager development program.
• Oversaw comprehensive server operations, including installation, configuration, testing, and deployment of diverse systems such as Windows, Linux/UNIX, and Azure AD.
• Spearheaded PRINCE2-driven initiatives for VMware virtualization, SAN storage solutions, robust backup systems, endpoint protection, and network infrastructure enhancements.
• Enhanced IT infrastructure by implementing best practices in cloud computing and network support, ensuring high availability and security across all platforms.
• Fostered a collaborative team environment, driving projects that improved operational efficiency and reduced downtime.

• Progressed from Service Desk team member to IT Service Desk Team Supervisor, showcasing strong leadership and growth.
• Directed Tier-3 support for a diverse user base of over 2, 000, effectively troubleshooting complex desktop, software, and connectivity challenges.
• Championed team training and issue escalation processes, ensuring alignment with ITIL best practices to enhance service delivery.
• Achieved high end-user satisfaction by optimizing support workflows and implementing efficient solutions.
• Oversaw daily operations of the service desk, maintaining adherence to ITIL standards and fostering a proactive support environment.
• Prepared to leverage expertise in systems administration, cloud computing, and infrastructure management to drive organizational success.

• Spearheaded the establishment and deployment of robust IT infrastructure for a new United Nations mission in Mali, ensuring timely delivery and operational readiness.
• Successfully launched and configured advanced IT systems, including VMware virtualization, Linux servers, and HP storage solutions, enhancing performance and scalability.
• Executed comprehensive network security measures in a high-risk environment, safeguarding sensitive data and ensuring compliance with international security standards.
• Collaborated with cross-functional teams to optimize IT operations, demonstrating strong project management skills and a commitment to excellence in service delivery.
• Developed strategic plans for future IT projects, aligning with organizational goals and leveraging cloud computing technologies for improved efficiency.

• Actively contributed as an IT professional at Public Service Company - Kuwait, driving IT project implementations for the Ministry of Health (MoH).
• Spearheaded the development of the Advanced Insurance Medical System, enhancing public health IT solutions.
• Engineered and optimized a comprehensive public health system, ensuring robust management of Oracle databases, network security protocols, and Windows server environments.
• Collaborated with cross-functional teams to deliver high-quality IT support and infrastructure management, aligning with best practices in cloud computing and virtualization technologies.
• Demonstrated strong problem-solving skills in network support and system administration, contributing to improved operational efficiency and service delivery.

• Delivered comprehensive instruction in programming (C#), networking, and IT fundamentals, enhancing student understanding and engagement.
• Managed and maintained PC labs, ensuring optimal performance and availability of resources for hands-on learning.
• Developed and implemented curriculum that integrated practical IT skills with theoretical knowledge, preparing students for real-world applications.
• Collaborated with faculty to create a supportive learning environment, fostering student success in technology-related courses.
• Demonstrated strong troubleshooting skills in resolving technical issues, contributing to a seamless educational experience.
• Leveraged knowledge of cloud computing and network support to assist in the development of IT infrastructure projects.

• Spearheaded the implementation of an Automated Toll Collection System, enhancing operational efficiency and user experience.
• Delivered comprehensive network and enterprise support, ensuring seamless connectivity and system reliability.
• Collaborated with cross-functional teams to optimize system performance and troubleshoot technical issues.
• Leveraged expertise in cloud computing and virtualization technologies to support system scalability and resilience.
• Developed documentation and training materials to facilitate user adoption and system management.
• Continuously monitored system performance, identifying areas for improvement and implementing proactive solutions.