Customer Service Representative at Majorel Saudi for Business Services and Co.
Customer Service Representative at Majorel Saudi for Business Services and Co.
Total des années d'expérience :2 years, 0 Mois
Currently, I am doing a job in the role of Customer Service Representative at Mojorel Saudi for Business
Services and Co. from June 2023. Still, I work the role of CSR, work with clients who have orders,
complaints, or require any type of information about products which are being purchased from different
organizations. We provide the best solution for the customers and resolve their issues. Through this
role, I built strong communication, reading and writing skills, which will boost my career to a peak
I had completed an internship for almost a year in Pakistan Telecommunication Company Limited
(PTCL). Throughout my internship experience, I built an expert level of skills in telecom field. I learned
some technical skills in telecommunication such as Fusion Splicing, OTDR Testing, modem
configuration, fiber optics connection by means of splicing machine, splicing techniques, fiber
distribution hub (FDH) monitoring, Cabinet setting, copper cable connection
I have done different projects during my studies. I'll describe a few of them like: AC to DC converter in the second semester, different projects in cisco packet tracer like connetion of two different Departments by TRUNK connection, and lastly in the final year project that i have done was Edge detection using Machine Learning Techniques. I Built a model and fit the dataset of about 40k pictures of walls, I split the datset into three parts training, testing, and validation. I have successfully trained a model using a CNN (Convolutional Neural Network) model that gave us 98.9 accuracy on the custom pictures. The whole work, I did using Python coding and have done on Goolge Colab. Further more After my graduation I did Internship in PTCL (Pakistan Telecommunication Company Limited) and did two online couses in Artificial Intelligence and Data Science. I was rewarded certificates by the company PTCL and Pakistan Professional Training Program. At the end, I also taught to students in the school for almost a year at the same time.
