Senior Customer Service Agent
Maersk
Total years of experience :3 years, 7 Months
Perform and impellent all customs clearance activities.
●Preparing documents to facilitate the clearance process.
●Repackage the parcels after customs checking.
●Following up with customers if there is any needed paperwork.
●Calling customers to inform them with duties and taxes fees.
●Using personal and professional connections to atract new clients.
●Work as a representative between customs and the company.
●Responsible for all personal shipments.
●Following up with the brokers to ensure there is no delay in clearance process.
●Preparing daily reports to middle managers with the exact time frame for all shipments.
●Working as both clearance agent and customer service inquiry.
●Maintaining efective communication with customers to provide them with all needed
●Calculating customs tarif and preparing invoices.