Customer support engineer
wavetec
مجموع سنوات الخبرة :5 years, 6 أشهر
from March 2011 to February 2013 (URL: www.wavetec.com)
Industry: eQueue management system, outdoor display walls,
indoor/outdoor currency display board
Responsibilities: Responsible for developing a strong relationship between the company and the customer, organizing a good system to maintain all client details for further references, negotiating the terms of the sale and close the sale effectively with possibilities of the client coming back to the company, promoting product developments and enhancements or newer upgraded products to the customers, handling
customer queries & complaints & resolving them effectively, regularly providing customers with their case issues & progress.
Regional sales & marketing executive at Carphonewarehouse,
Haverfordwest, UK
from April 2008 to November 2009
Industry: Telecommunications & mobile accessories
Responsibilities: Assist in training of employees to enhance sales skills and to grow with the company, communicate any information regarding product, policies, training, sales techniques, and company promotions to store employees, creating a teamwork environment.
Sales manager & warehouse supervisor at Sports world
Haverfordwest, Wales, UK
from May 2006 to February 2008
Responsibilities: Warehouse management, processing & maintenance, meeting customers at their place of work & explaining the services available, to assist purchasing officer in the development and implementation of a corporate purchasing policy & business development/expansion, supply chain management, resolving problems and answering questions for employees and customers, participate in interviews for store employees.
• Certificate in Supply chain management using ORACLE Business Suite release 12.1.2 & later versions • Microsoft Dynamics AX (hands on experience): Request orders, Making Transfer orders, Delivery management, Creating sales order/return orders, Make Quotations, Accounts receivables & Inventory Management
• Bachelor of Science in Electronics & Electrical Engineering (BSc) (From September 2003 to June 2007) at University of Glamorgan Wales United Kingdom • Cisco Certified Network Associate (CCNA) • Cisco Certified Network Professional (CCNP) • Juniper network associate level training (routing, switching, firewall & vpn)
• Bachelor of Computer Science (From 2002-2004) at Aptech Computer Education Pakistan