محمد احمد رزق عبده

-Design and implementation of new solutions and improving resilience of the current environment.
-Supervise network support staff in their daily activities and during special projects.
-Research and analyze new network technologies and present suggestions for upgrades to improve existing communications network.
-Design and develop global networking solutions, emphasizing usability, performance, reliability and supportability
-Provide operational support assistance throughout corporate networking infrastructure and services.
-Troubleshoot and resolve operational issues, such as switches, routers and wireless, in a multi-routing infrastructure.
-Hands on experience on routing, switching, wireless and VOIP in 25+ projects.

-Design and implementation of new solutions and improving resilience of the current environment.

-Speaking with customers via email and phone for initial requirement capture.

-Presales engineer who document the solution design (Proposal, BOQ, LLD and HLD).

-Remote support of on-site engineers and end users/customers and troubleshoot fault finding.

-Undertaking data network fault investigations in local and wide area environments, using information from multiple sources.

-The support and administration of firewall environments in line with IT security policy.

-Reporting network operational status by gathering and prioritizing information and managing projects.

-Upgrading Voice/Data network equipment to the latest stable firmware releases.

-The configuration of routing and switching equipment and Firewalls.

-The configuration of VOIP systems (CUCM, CUC, IMP, VCS Expressway Core and Edge, Jabber Clients) and voice router as CME/SRST, CUBE or SIP/H.323/MGCP gateway.

-Prepare handover documentation for implemented projects.

Khoshaim & Associates LAN, Wireless and Voice Infrastructure.
Jan 2018 - Jan 2018

Project description
 Reset access credentials for 2911, 2921 and 4331 routers and for 3850, 3750 switches.
 Configure Cisco WLC 2504 and 5 access points.
 Configure two 3850 stacked switches as a Core and seven 3750 as access switches.
 Route wireless browsing traffic through STC 40MB shared internet using Policy-based routing.
 Route staff browsing traffic through 15MB dedicated internet using Policy-based routing.
 Configure Cisco BE6000M Server and deploy collaborations VMs.
 Install and configure Cisco IPT System (CUCM V.11.5, CUC, and IMP).
 Configure device pool, regions, Date/Time group and locations.
 Configure required Partitions, CSS and route patterns in CUCM.
 Configure features (DND, Call pickup, Speed dial, hunt list, corporate directory…..).
 Configure extension Mobility service for IP Phones.
 Cisco Unity Connection (CUC) SIP Integration with CUCM.
 Create voice mail for end users and auto attendant welcome message.
 Configure CISCO2921 router as CUBE.
 Configure SIP trunk and dial peers to allow calls to PSTN.
 Configure and apply translation rules and translation profiles.
 Prepare handover documentation for the project.
 Perform knowledge transfer and handover session for Khoshaim IT team.

Saadeddin Centralized internet Pool.
Dec 2017 - Dec 2017

Project description
 Allow 10+ branches to get internet from Nournet data center.
 Configure Palo Alto firewall (PA-820).
 Configure DMZ zone for published servers.
 Configure GlobalProtect to allow remote users to access firewall.
 Allow remote retail stores to send/receive data to HQ servers using SSL VPN.
 Configure static and Dynamic NAT.
 Configure security policies and security profiles (Antivirus, Vulnerability protection, URL filtering…).
 Apply QoS on SSL VPN users to limit consumed bandwidth to not exceed 5 MB.
 Generate required reports and read logs to troubleshoot any issues.

Astra Group Voice Infrastructure.
Nov 2017 - Nov 2017

Project description
 Configure Cisco BE6000M Server and deploy collaborations VMs.
 Install and configure Cisco IPT System (CUCM V.11.5, CUC, IMP, and IP Phones).
 Configure device pool, regions,
 Configure required Partitions, CSS and route patterns in CUCM.
 Cisco Unity Connection (CUC) SIP Integration with CUCM.
 Configure CISCO2901/K9 router as H.323 voice gateway.
 Configure direct lines for CEOs.
 Configure FXO ports and dial peers to allow calls to PSTN.
 Allow VOIP calls between Riyadh (CUCM) and Tabouk (CME).
 Configure Cisco Jabber for Android, Iphone, Tablets and PC to work within LAN.
 Prepare handover documentation for the project.
 Perform knowledge transfer and handover session for Astra IT team.

Sanabil Investment Migration.
Oct 2017 - Oct 2017

Project description
 Redesign LAN infrastructure and upgrade devices.
 Migrate from Cisco 3750 to Cisco 3850 as access switches.
 Migrate from Cisco 3750 to Cisco 4500-X as core switch.
 Implement new two stacked cisco 3750 switch as a server farm.
 Upgrade uplinks from 1G to 10G per link.
 Apply Layer 2 EtherChannel for uplinks to provide more bandwidth and redundancy.
 Enhance security using ACLs.

Alahlia Insurance Centralized internet Pool.
Sep 2017 - Sep 2017

Project description
 Allow 20+ branches to get internet from Nournet data center and access DR servers if main DC is down.
 Configure 1000C to route traffic from branches to Internet.
 Apply security profiles (Web filtering, Application control, IPS…)

Mashail Future Security Infrastructure.
Jul 2017 - Jul 2017

Project description
 Configure fortigate 60E to secure LAN and servers’ infrastructure.
 Configure security profiles (Web filtering, Application control, IPS …etc.) and IPv4 policies.
 Load balancing between two internet links.
 Allow remote users to access LAN through SSL VPN.
 Integrate Fortigate with LDAP server to use user accounts for SSL VPN access.
 Allow Authorized Domain users only to get internet by integrate Fortigate with FSSO agent.
 Configure fortigate to act as DHCP server for wired and wireless users.
 Configure fortigate 60E as wireless controller and Local access point (AP).
 Add and configure FortiAP 221C in second floor to provide wireless coverage.
 Create SSIDs as required (guest, staff … etc.).
 Prevent guest WIFI users from accessing the LAN.
 Prepare handover documentation for the project.
 Perform knowledge transfer and handover session for Mashail IT team.

Watan First LAN infrastructure.
Jun 2017 - Jun 2017

Project description
 Configure two HP Aruba 2530-48-PoE+ as access switches.
 Configure Cisco WLC 2504 with 6 access points.
 Configure fortigate 100D to secure LAN and servers’ infrastructure.
 Provide internet access to end users through STC Afaq Shamel modem.
 Route internet traffic through Fortigate to enhance LAN security.
 Configure Fortigate to act as DHCP server for wired and wireless users.
 Design IP schema and device naming as per industry standards.
 Prepare handover documentation for the project.
 Perform knowledge transfer and handover session for Watan First IT team.

Maharah Private Cloud.
May 2017 - May 2017

Project description
 High availability and redundancy is provided (for cabling and Hardware) to ensure that services are always up and operational.
 Design IP schema and device naming as per industry standards.
 Configure two Cisco 1941/K9 router (Internet and MPLS) as active passive using HSRP.
 Configure two Cisco 2960-X as edge switches.
 Configure and stack two Cisco 3850 switches.
 Configure two fortigate 100D as active passive.
 Configure security profiles (Web filtering, Application control, IPS …etc.) and IPv4 policies.
 Configure Traffic shaping to limit bandwidth for specific subnet.
 Deploy DMZ zone for published servers.
 Configure SSL VPN to allow remote access through FortiClient.
 Integrate Fortigate with LDAP server to use user accounts for SSL VPN access.
 Allow and route traffic from 30+ branches to cloud.
 Prepare handover documentation for the project.
 Perform knowledge transfer and handover session for Maharah IT team.

Nour Communication LAN, Wireless and Voice Infrastructure.
Apr 2017 - Apr 2017

Project description
 Design IP schema and device naming as per industry standards.
 Configure two Cisco C4500-X as a Core switch in VSS mode.
 Configure and Stack 2 Cisco C2960-X access switches in each floor (4 floors exist).
 Configure and deploy WLC 2504 and 16 access points (CAP1702I).
 Configure Cisco BE6000H Server and deploy collaborations VMs.
 Install and configure Cisco IPT System (CUCM V.11.5, CUC, IMP & IP Phones) and Cisco 2901 router as a voice gateway using MGCP.
 Cisco Unity Connection (CUC) SCCP Integration with CUCM.
 Integrate CUCM with LDAP server.
 Prepare handover documentation for the project.
 Perform knowledge transfer and handover session for Nourcom IT team.

Alrajhi Bank

- Troubleshooting and resolve network issues for all Alrajhi services (Branches, ATMs, Car Dealers and Cash Boxes).

- Check and follow up the incidents in REMEDY system and resolve it within SLA.

- Installation and configuration of Cisco routers, modems and other devices for Local Area Network (LAN) and Wide Area Network (WAN).

- Solving PCs hardware and software failover.

- Open tickets with service provider and follow up.

Imam Mohammad Bin Saud University

Team leader who manage, support and report the daily work operations and provide training for team members if needed.

-Troubleshooting and resolve issues related to the network connectivity and losses in audio/video quality during live classes.

-Maintain a current expert knowledge of Cisco TelePresence & Business Video products and services.

-Highly experience in the installation, configuration and administration of C Class Video Endpoints and basic understanding of Video Communication Server (VCS), Tandberg Gatekeeper\Border Controller\MCU, and Tandberg Management Suite (TMS).

-Hands on experience on Tele-presence Cisco Server (TCS).

-Installation and configuration of Cisco routers, modems and other devices for Local Area Network (LAN) and Wide Area Network (WAN).

-Designing IP addressing scheme and Configuring Routers & Switches.