Ma Atria Pasco

Greet and welcome guests warmly
Assist guests with menu inquiries, special requests, and dietary needs
Handle guest concerns or complaints promptly
Handling outbound and Inbound calls
Ensure the entrance area remain clean, and organized
Support opening and closing duties
Managing reservations and seating arrangements
Coordinating with the service team

Handled inbound and outbound customer calls
Assisted customers with account issues, billing concerns, product
information, and service troubleshooting
Delivered clear, professional, and empathetic communication
Documented customer interactions and updates in the CRM system
accurately and efficiently
Ensured a positive customer experience by actively listening and
offering effective solutions

Greet and welcome guests warmly
Handle check-in and check-out procedures
Manage reservations, bookings, and room assignments
Respond to guest inquiries, requests, and complaints
Handle phone calls, emails, and guest messages
Uphold hotel service standards
Ensuring security and privacy of guests

Manage schedules, appointments, and meetings
Provide administrative support to management and staff
Handle incoming calls, emails, and inquiries
Assist with data entry, updating databases, and maintaining
accurate information
Support HR and accounting tasks