Customer Service Representative
Teleperformance Company
Total years of experience :12 years, 11 Months
• Taking calls from members of a Prescription Drug Plan from United States.
• Dealing with doctors and pharmacies if there are problems in getting member's medication.
• Explaining to callers the benefits and cost of the plan.
• Checking medications of members if it’s covered by their plan.
• Taking responsibility for the ward in the absence of senior staff.
• Utilizing specialist medical and healthcare equipment.
• Responding quickly and effectively to episodes of verbal and/or physical aggression.
• Taking a patients pulse, blood pressure and temperature, also observing and recording the
condition of patients.
• Ensuring that care plans are implemented and evaluated on a regular basis for every patient.
• Managing family planning and health clinics in partnership with other healthcare teams.
• Carrying out routine investigations and care procedures, such as administering medication, injections and intravenous infusions.
I am a register nurse, passed the nursing licensure exam in 2010.