Ma Liza Agpasa

Recruited to provide employee support in general spectrum of HR operations, areas and functions. Worked closely with Government Relations; Provided support that included and not limited to visa renewal, visa cancellation, compensation and benefits, grievances and HR policies and procedures.

Key Responsibilities:

• Assisted employees with labour contract signing for new joiners, renewals, staff’s on family sponsorship and Inter-Country Transfers (ICT)
• Provided advice and support to all career levels with concerns on visa renewal, leaves and HR policies
• Collected staffs’ documents for residency and labour card renewals in behalf of Government Relations
• Distributed and received Dubai Municipality medical test forms and applications to staffs
• Released Arabic NOCs / permit for stores to do overnight works required
• Explained salary breakdowns, deductions and general Payroll issues
• Provided overview and breakdown of gratuity and final settlements
• Assisted ex-employees signing and procedures on cancellation
• Explained HR policies with regards to grievances, leave and maternity benefits
• Assisted in insurance cards to staff and explains process for card replacement, maternity claim and medical expenses according to the group policy
• Assisted with general HR Services related queries such as passport, EID and other company related ID cards collections/replacements, if lost

A consultancy that provides company set up consultancy and employment and staffing services.

Recruitment Officer / HR Coordinator:
• Posted ads in online portal/websites to post required position; call candidates to pre-screen their qualifications on the positions they are applying for
• Forwarded CVs to client, schedule interviews and mediate client and candidate concerns; prepared offer letters and job orders for different country’s manpower requests
• Controlled documentations for medical clearance, CVs, visas and passport copies
• Sent marketing file through email and contacted clients via phone to acquire manpower needs and sourcing
• Tracked status reports on local and overseas pending job orders and reports feedback to immediate superior; prepared documents and corresponded with relevant people for company license renewal, visa applications and other basic PRO jobs

Secretary / Receptionist:
• Answered phone calls and routes to appropriate department / person; assisted guests and provide information required/needed for the company activities; monitored office supplies and office facility needs
• Prepared company profile as requested by the General Manager; prepared coffee, arranged meetings and compiled documents needed for license renewal business
• Booked flight and hotel reservations for the manager; handled all other office document such as license renewal, recruitment filing, medical results of manager, office and manager’s personal bills and clients’ tenancy contracts

Recruitment Officer / HR Coordinator:
• Posted ads in online portal/websites to post required position; call candidates to pre-screen their qualifications on the positions they are applying for
• Forwarded CVs to client, schedule interviews and mediate client and candidate concerns; prepared offer letters and job orders for different country’s manpower requests
• Controlled documentations for medical clearance, CVs, visas and passport copies
• Sent marketing file through email and contacted clients via phone to acquire manpower needs and sourcing
• Tracked status reports on local and overseas pending job orders and reports feedback to immediate superior; prepared documents and corresponded with relevant people for company license renewal, visa applications and other basic PRO jobs

Secretary / Receptionist:
• Answered phone calls and routes to appropriate department / person; assisted guests and provide information required/needed for the company activities; monitored office supplies and office facility needs
• Prepared company profile as requested by the General Manager; prepared coffee, arranged meetings and compiled documents needed for license renewal business
• Booked flight and hotel reservations for the manager; handled all other office document such as license renewal, recruitment filing, medical results of manager, office and manager’s personal bills and clients’ tenancy contracts

• Provided customer service experience to UK clients with regards to mobile service
• Assisted in troubleshooting handset issues encountered by customers upon accessing T-Mobile service
• Explained billing diagnostics and charges as posted on the customer’s invoices

• Managed 65 Australian Corporate accounts and acted as direct contact from TPG Telecom to communicate with clients in regards to service / account concerns
• Conducted monthly phone meeting and updated previous actions done in the account such as MPLS (Multi-Protocol Label Switching) network performance, account status, new products/services of TPG-Soul and customers’ future plans
• Upsold company products through reviews of customer's network capacity and performance using MRTG (Multi Router Traffic Grapher) and suggested upgrade through speed or through technology change such as ADSL, ADSL2+, SHDSL, EFM and Fibre Optic services
• Liaised with Faults department with regards to connection issues and service setup and assisted Billing concerns of TPG Corporate clients
• Appointed by the Team Leader as one of the point persons for the team and have contributed ideas in new procedure with regards to account management for quality purposes
• Previously been a Floor Support for 9 months and handled escalated calls of consumer accounts of Mobile, Telephone and Internet support amongst other tasks
• Performed administrative tasks such as improving training materials and facilitates new procedures on assigned special projects

• Assisted in navigating customer through the account’s website (Fedex)
• Troubleshooted errors that occurs while assisting customers in navigating and preparing the package label
• Reported unusual error messages to team leads for resolutions
• Maintained metrics performance (hold time, talk time, availability) for productivity purposes