Repair Technician
Panasonic Avionics Corporation
Total years of experience :10 years, 8 Months
Summary:
Under direct supervision, performs a variety of routine tasks to ensure repair shop quality standards are met. Performs repair, maintenance and modification of In-Flight Entertainment System Line Replaceable Units (LRUs)
Duties:
• Performs repair, troubleshooting, and maintenance of In-Flight Entertainment System Line Replaceable Units (LRUs) installed on Airbus (A330-200/ A340-300/ A380) and Boeing (B777-200/300) aircrafts of various airline customers in the Middle East
• Performs required, recommended and optional modifications on LRUs
• Utilize state-of-the-art test equipment to facilitate the repair, troubleshooting, and testing of electronics systems
• Self-starter with the discipline to work alone or with others
• Available as needed for travel to function as back-up field support technicians at customer facilities
• Meet or better the average standard repair time for routine repair work assigned
• Show continuous improvement by meeting training goals
• Document failure trends by use of failure reports
• Perform other reasonable related duties as assigned by the Group Lead/Supervisor
Summary:
Certify the airworthiness of In-Flight Entertainment System Line Replaceable Units (LRUs) after maintenance
Duties:
• Familiar with GCAA/EASA/FAA airworthiness
• Perform all product inspections and tests in accordance with established quality standards and test procedures
• Inspect items to be shipped for completeness, proper identification and paperwork, and required packaging
• Periodically inspect the work of each Technician after the completion of work on a random component to ensure that the workmanship of the Technician is in accordance with the maintenance instructions
• Ensure that all specified maintenance has been completed in accordance with the applicable documentation (CMM, SB, IPL, TIL) and that the unit is airworthy
• Accomplish the appropriate sections of the Release Certificates (EASA Form 1, GCAA Form 1 and BCAA Form 1)
Summary:
Handle the processing and oversight for new orders/quotes, product returns, warranty and resolution of billing and collections issues
Duties:
• Respond to routine customer service requests and inquiries
• Provide feedback to improve processes within Repair Shop to expedite processing of repair orders
• Process new orders and quotes, product returns, warranty and resolution of billing and collections issues
• Routinely monitor the repair cycle for turn time conformance
• Possess understanding of certification requirements of relevant regulatory authorities and a solid understanding of the IFE business
• Utilize Oracle in processing customer goods through the repair process to conclusion and billing
• Perform general clerical duties
Summary:
Perform work in numerous areas of the warehouse including receiving and stockroom. Responsible for material movement, storage and associated computer transactions
Duties:
• Receive and inspect incoming products/merchandise from suppliers and customers
• Verify count against purchase order and perform Oracle receiving transactions
• Stock incoming material into appropriate locations and complete delivery transaction in Oracle
• Familiar with GCAA/EASA/FAA airworthiness and storage control requirements
• Parts Retrieval & Issuance
• Inventory Analysis (Slow & Non-moving parts)
• Office Supplies Requisition, Receiving & Keeping
• Certificate Filing, Sorting, Search & Retrieval
• Exercise FIFO system
• Monitor/update the quarantined parts list
• Perform physical inventory and/or cycle counts and reconcile inventory discrepancies. Using Oracle historical data research discrepancies for root cause and prepare inventory variance explanation for Finance.
• Communicate with all internal departments and personnel via e-mail or phone to provide status of material movement activity especially regarding critical or AOG situations.
Summary of Position: Actual monitoring of in-process product to ensure that it complies with the standard set by the customer.
Duties:
• Responsible for the closure of Corrective Action Request
• Updating Daily Quality Issues
• Responsible for conducting quality meeting and accomplishing Minutes of the Meeting
• Informing the client about the defects found on the newly arrived materials after the inspection in the In-process Quality Assurance section
• Minimize defects by implementing a strict inspection of the products by Quality Assurance/Quality Control Inspectors after each process
• Coordinating with other departments regarding the Pilot Run of the newly arrived ceramic materials and if there is customer complaint received.
• Ensures that the Quality Inspection Reports required for the shipment of the products were accomplished already before the products were shipped out .
• Deliver excellent customer service at all times
• Assist in keeping the reception area clean and tidy at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Attend customer’s complaints and relaying to technical group.
• Administer all installation schedule and cancellations in line with company policy
• Keep up to date with current promotions and provide information to guests to maximize sales opportunities
• Carry out instructions given by the management team
• Adhere to all company policies and procedures