Customer Service Associate/Technical Support Representative
First Source Solutions Limited
Total years of experience :6 years, 5 Months
Review Sales Order- Review sales orders (Internet dedicated, IP based - Virtual Private Network, Data Center Colocation, Dial Solo for accuracy and completeness.
Order Entry - Entering order or customer request into order entry systems accurately and timely, Data Entry.
Resolution of Jeopardy - Drive timely and effective resolution of problems encountered in ordering process.
Coordinating with other departments - Routine, daily communications with Implementation Manager’s and other functional groups.
Handling conference call weekly for the escalations and client issues.
Point of Contact (POC) of the supervisor - Main Tasks - Order assignor, Monitoring data error, Shrinkage, Payroll of the team, Reporting, Documentation, Minutes of meeting, Assisting the client, E-mail support, Resolving clients/customers issues.
Interacting with customers to provide answers to their inquiries involving a credit card balances, loans and other services (Telsa Group).Processing network oders and problem-solving (Telsa Group).
Assisting customer to their order, handling and monitoring products and handling parties. To give 100 percent customer satisfaction.
above average
