Receptionist
Sensasia Spa
Total years of experience :3 years, 5 Months
• Provide Spa support services in order to insure efficiency and effectiveness.
• Greet persons entering the premises.
• Provide guidance to clients on the procedures at the spa.
• Keep the reception area clean and conductive for clients as they wait for their turn to be attended too.
• Keep clients updated on currently available promotions and discounts in the services offered.
• Introduce new beauty products to clients and educate them on their uses and benefits.
• Receive, direct and relay telephone messages or calls. This includes fax messages and emails to clients and reports to main office.
• Performs basic bookkeeping, fillings and clearing duties.
• Performs client’s bookings, re-bookings and updates clients request if necessary through and on-line booking system.
• Schedules follow up appointments to clients.
Receptionist
The Langham Hotel
Kowloon, Hongkong
June2014-Sept2014
• Deliver excellent customer service, at all times
• Assist in keeping the hotel reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Conduct regular security checks throughout the day and report any security issues to line manager
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Provide reports, as required, for housekeepers and management
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
• Maintain personal knowledge by completing in-house training and workbooks
• Always here to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings and carry out instructions given by the management team and head office
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Sales Executive
SM City Iloilo
Iloilo City, Philippines
August 2013 - February 2014
• Demonstrates exceptional Customer Service and educates customer on the product.
• Responsible in establishing regular communication with supplier, factory, and the main office regarding orders, priorities and delivery of items to valued customers.
• Promotes merchandise creating awareness of company's distribution practice and procedures,
manager displays merchandise for customer appeal and creates smooth business transaction for buyers and regular customers.
• Supervise and organize show cases and window display items.
• Generates profits and responsible for cash flow supervisions, bank card validations and other
monetary circulations'.
• Supervise colleague's activities and promotes team profit.
• Team player and a leader; promotes and encourages colleagues.
Front liner/Receptionist
Shangri La Hotel and Spa
Boracay, Malay, Aklan
Aklan, Philippines
March 2013-July 2013
• Know your guest, make your guest feel very important and ensure highly personalized and sincere
service at all times.
• Ensure that the level of service that is given to the guest is professional, efficient, smooth, friendly and genuine.
• Ensure guest satisfaction at all times by giving prompt attention, personalized service and guest
recognition.
• Maintain a very good reputation for the hotel.
• Greet guest in a courteous and friendly manner.
• Must be able to handle guest's requests, messages and special deliveries promptly.
• Must always exercise confidentiality for the guest.
• Establish good public relations with all guests.
Customer Service/Office Receptionist
Ocate Photography and Wedding Services
Iloilo City, Philippines
August 2012 - February 2013
• Answer incoming calls, determine the purpose of the call, and forward to the appropriate person.
• Maintains good relationship with the customers via phone and visitors.
• Takes down messages in case the concern person is unavailable.
• Welcomes customers or visitors and determine the nature and purpose of the visit.
• Answers questions and queries about the company and provide location, directions and other
information.
• Resolve services complaints encountered by the customers and suggest possible solutions.
• Update appointments and other scheduled services with the customers.
• Send and receives messages, fax, emails, request for pricing or quotation for services.
• Prepare travel vouchers, book flights, schedule hotel bookings and follow up related services for the staff.
• Maintain proper documentations of trips, invoices, payables and collectibles.
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