Senior Retail, E-commerce, Customer Service Coordinator
Bateel International
مجموع سنوات الخبرة :16 years, 4 أشهر
Administrative:
• Full knowledge about Bateel products as well Navision system, NopCommerce, Network International Payment system, and Qlikview
• Assist in retail administrative processes and coordination of activities related to all boutiques
• Information dissemination to all boutiques regarding products (upcoming new packaging items, new products and products to be phased out), inventory, cut-off schedule of ordering, holiday announcement, shop display guide, list of available stocks, stock transfers and the like
• Consolidates attendance summary of all boutique employees - Vacation / Sick Leave, PH, Excess Hours, sick leave certificate and submits to HR on a monthly basis.
• Assists boutique employees in opening bank account for salary transfers.
• Update customer data base of all retail boutiques
• Consolidate and validate Petty Cash reimbursement and submission to accounts on a monthly basis
• Responsible for creating Product Launch Form for new items
• Update employee details in the Navision system for the POS of specific retail boutiques
• Prepare product inventory reports, sales report from Qlikview and Navision, and make PowerPoint presentation of all reports for board meetings (statistical report and abstract)
• Pioneering the E-Commerce/Online Store within the UAE, overseeing order, deliveries as well as product movement.
• Monitor and update products online regarding price and availability.
• Keep track of all online orders for all locations within UAE, GCC and non-GCC
• Deal with customer enquiries and complaints
Logistics
• Equipped with capability to oversee product shipments with regards to import and export procedures and requirements in different locations
• Monitor and update stock availability and stock movement of all items as well as near expiry items, phase out items and newly launched items.
• Extract reports from Navision System and Qlikview for overseeing and monitoring stock movement and availability necessary for planning of stocks.
Finance
• Assist all boutiques in all account-related concerns such as making Proforma Invoices and quotations for retail customers
• Create online payment link for all retail customers and online customers thru Network International Payment system
• Coordinate with Account’s Department and Boutiques regarding corporate customer payments.
Administrative:
• Knowledgeable about Bateel Products as well as the Navision system.
• In charge of Bateel’s online store from receiving online orders to production delivery in different locations in the UAE and in other countries.
• Encoding franchise orders and keeping the shops and franchises updated.
• Coordinating with other departments regarding franchise/shops concerns.
• Writing correspondence (internal and external office communications).
• Getting feedback from franchisees from different countries if the shipment has been received in good condition or if they have product complaints.
• Support the business plan as and when required including working extra hours if required to ensure company business objectives are met.
Logistics:
• Knowledgeable about importing and exporting products.
• Coordinating with the concerned departments to process the shipments without skipping any relevant procedures and company policies.
• Responsible for receiving orders, overseeing the preparation of goods and counterchecking if all shipping documents had been prepared in accordance with custom’s requirement for specific countries.
Finance:
• Helping accounts emphasize and remind franchises about payments.
• Responsible for accurate and timely issue of quotations and proforma invoices to franchisees from different countries depending on the custom’s requirement.
• Make accurate purchases of material supplies for resale as required and take customer payment by credit/debit card as required.
• Ensure that each customer receives outstanding service.
• Maintain an awareness of all promotions and advertisements.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Assist in processing and replenishing merchandise and monitoring floor stock.
• Aid customers in locating merchandise.
• Communicate customer requests to management.
• Assist in completing price changes within the department.
• Participate in year-end inventory and cycle counts.
• Assist in ringing up sales at registers and/or bagging merchandise.
• Design, develop, and implement measurement and evaluation strategies to assess the efficiency and effectiveness of learning initiatives on performance.
• Design and conduct an array of evaluation and learning assessment projects with emphasis on documenting best practices; analyzing, summarizing, and presenting learner feedback; and demonstrating the effectiveness, business results, and return of investment for courses, programs, initiatives, and curricula.
• Collaborates with project teams to strategize, design, develop, and execute evaluation and assessment plans for specific projects and initiatives.
• Lead evaluation research including data collection, analysis, focus groups, and interviews with stakeholders, program leaders, and participants using formative, summative, qualitative, and quantitative methodologies.
• Participate in the collection, interpretation, documentation, and summary of quantitative, longitudinal, and multivariate data in support of teaching and learning.
• Help to establish procedures for gathering data through observation, interviews, surveys, and other sources; coordinating the administration of surveys through various media as well as the web, email, and telephone.
• Accountable for the currency and quality of assessments and evaluations.
• Consult with executive, senior, and middle managers to determine needs and communicate data findings.
• Provide thought leadership, establishing our reputation as a leader in the area of measurement and evaluation.
• Explain company personnel policies, benefits, and procedures to employees or job applicants.
• Process, verify, and maintain documentation relating to personnel activities.
• Record data for each employee.
• Process and review employment applications in order to evaluate qualifications or eligibility of applicants.
• Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
• Examine employee files to answer inquiries and provide information for personnel actions.
• Gather personnel records from other departments and/or employees.
• Interview job applicants to obtain and verify information used to screen and evaluate them.
• Request information from law enforcement officials, previous employers, and other references in order to determine applicants' employment acceptability.
• Compile and prepare reports and documents pertaining to personnel activities.
• Select applicants meeting specified job requirements and refer them to hiring personnel.
• Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.
• In-charge of marketing products and services.
• Identify the needs of a customer and provides a chance for meeting those needs through the purchase of products or services
• Guide potential customers to discover his requirements and then offers the best solution to make sure those needs are fulfilled.
• Meets and exceeds the sales quota.
• Maintains contact and build lasting relationships with customers.
• Manages a particular sales territory creating customer base.
• Keeps records of all interactions with customers.
• Aware of the latest market trends and remain updated on product knowledge.
• Development of innovative and creative sales techniques.
• Gives demonstrations to customers and educate them about the product.
• Analyze sales statistics and determine sales potential and inventory requirements.
• Provides direct support service to individual students, small groups, and classrooms.
• Completes assessments, referrals, and counseling with students and families.
• Oversees implementation of XX Schools program.
• Consults with other professional staff and outside agencies and other organizations.
• Completes home visits and assessments.
• Develops and maintains family outreach programs and community partnerships.
• Serves as a member of the family support team and other school based teams.
• Completes written reports as needed or as requested by the School Director.