Ma Vianney Imperial

• Successfully managed overall administration and stakeholders coordination related to HR operation, C & B queries, payroll, insurance, employee visas and HR team engagement.
• Accountable in ensuring the end-to-end process of monthly payroll for more than 1, 200 stakeholders for different business units is done efficiently and accurately along with the month-end, payroll reports and bank files for finance and senior management.
• Analysed stakeholders salary, and/or grading for all employee and share recommendations based on market trends, exceptions, and discrepancies.
• Effectively coordinated and gathered relative information from market and/or management of different function to support C & B manager in improving and aligning policies on labour, compensation, and benefits, which also helps our annual review process.
• Analysed data and provided reports to ensure our employee records, our salary and benefit matrix and our policies are compliant and at par with the market and labour law both local and international.
• Ensure month-end reports are properly validated and submitted in line with defined process, to ensure the company is align with its budget both for fulltime & temporary employees along with all subcontractors.

• Served as the HR main point of contact to all stakeholders and managers in providing the highest level of customer service within the business SLA.
• Supported the whole HR team and managers for all office requirements which includes but are not limited to stationaries, IT requirements, meeting room coordination, procurement management and employee engagement support.

• Provided an excellent service to all walk-in and existing customers & follow up shipments for collection in the counter, and on hold within the facilities of DHL Networks.
• Ensure the highest level of customer service by providing accurate information for outbound and inbound shipments such as tariff, transit time and shipment restrictions and custom delays.
• Successfully launched the Burjuman Mall Service Point branch & later on assigned in Meydan Service Point.

• Managed all administrative and office work in the main office and served as the main point of contact to all department, stores and stakeholders that includes but not limited to telephone, email management, brand directors calendar, all internal & external correspondence, procurement of all assets of the company and the likes.
• Managed CEO and COOs calendar, including scheduling meetings, appointments, and travel arrangements.
• Prepare and edit correspondence, presentations, and reports on behalf of the CEO and COOs office.
• Act as the representative for the CEO and COO to all departments, stores, external partners, and all stakeholders in their absence.
• Maintain confidential and sensitive information and conduct research and compile data for prospective high-end retail brands as needed to support the CEO and COOs office in decision-making and strategic initiatives.
• Assist in special projects and initiatives as assigned by the CEO and COOs office and support all brand directors for any administrative requirements.