مأمون عيد

- Webcor is a group of companies operating in the following industries (Retail, Distribution, FMCG and Manufacturing)
- Organization and Management of the IT Application team operation
- Project Manager on implementing new ERPs for new acquired companies in the group.
- Develop the yearly IT budget and manage the IT expenses accordingly.
- Project management and implementation of a new software for the handheld devices and its integration process with ERP.
- Recognize and resolve the daily requests sent to the IT department and make sure the IT task processes are being implemented internally.
- Assist the Development team in their day to day development tasks when needed.
- Assist the business in recommending the best practices and implementing them.
- Manage the IT Applications team in the organization with different application platforms and diversified businesses for 10 different companies in Angola.
- Dynamics AX
- Dynamics 365 F&O
- Dynamics GP
- Primavera ERP
- LS Retail
- Sage
- SAP Business One

• Develop the IT strategy, short and long term objectives.
• Project manager on implementing the full fledge SAP 4/Hana ERP system (FICO, MM, SD, EWM)
• Document the As-Is processes in the organization.
• Setup of an IT Organization Chart
• Formulating the company new ERP Strategy (SAP).
• Recommend and implement the best practice processes on the current ERP (GP2013)
• Main IT Consultant for the Management of the IT team operation (applications & infrastructure).
• Recommend the best practice for the operations of the wireless handheld devices and integration with the ERP.
• GP ERP upgrade project to GP2015.
• Assist the IT team as a consultant in their day to day tasks when needed.
• Enhance the business processes of the ERP.
• Project management and implementation of company VPN and Network Centralization for 15 branches.

•Managing the IT team operation (applications & infrastructure) which consists of 7 employees.
•Managing the Oracle E-Business suite operations and processes.
.Managing all the operations on the third party modules (Sales Force Automation, Business Intelligence, Attendance Module)
•Prepare yearly IT budget and manage the IT expenses accordingly.
•Manage the operations of the wireless handheld devices and ensure the daily set orders are being integrated with the Oracle Order Management module.
•Act as a project manager on upgrading the Oracle from version 11i to R12 from FDC side.
•Act as a project manager on implementing new software for the handheld devices and its integration process with ERP.
•Follow up on the daily requests sent to the IT department and make sure the IT task processes are being implemented internally.
•Follow up on all the helpdesk requests and make sure it is being dealt with in a timely manner.
•Project management on implementing virtualization environment on two different branches using Hyper V 2012 and VMware.
•Manage the Windows Servers 2008 and 2012 running on the virtual machines.
•Supervise and Manage the Domain Controller and Exchange Server 2010 performance, processes and rules on 2 different sites.
•Supervise and Manage the Solaris 10 environment which is hosting the Oracle database and application.
•Recognize and resolve the daily requests sent to the IT department and make sure the IT service processes are being delivered and implemented.
•Act as an adviser and internal IT consultant for the organization to plan the IT investments that drives the business and improve the internal operation.

• In addition to my previous responsibility as group IT manager, additional responsibilities were added to my job description.
• Formulate the Technology Strategy of the Group.
• Design and implement a shared service structure across the group.
• Established the vision of the Enterprise Infrastructure and Applications for the next few years,
• Directly manage the Corporate IT department (Group Applications Department & Group Infrastructure, Planning and Support Department).
• Indirectly manage all the IT related projects and personnel across the group.
• Project manager on the implementation project of the Microsoft Dynamics GP integrated with a vertical solution (Ad Depot, developed by 5fifteen, UK based Microsoft certified company) that covers our commercial area and with HRMS module (Menapay).
• Project sponsor on implementing a full functional Cisco center all over the group operations with high level of security systems (ASA).

• Project coordinator from AWI Company side on the project that was done with Deloitte & Touche to study the procedures and requirements of AWI Company systems and processes to implement the new Oracle ERP system across the group.
• Develop feasibility study, system analysis, system design, process mapping and implementation plan of the ERP applications
• Head the team that is in charge of planning and executing the global ERP implementation plan starting from a pilot location and rolling out the implementation across the Group of companies geographically spread across the region.
• Take charge in negotiation and management of solution providers and outsourcing partners.
• Take responsibility for overall management of the ERP system including the support of current modules, as well as the management of future implementations.
• Establish system support mechanisms to assure that the ERP and related systems are available as required.
• Manage a team of application resources to implement stable, scalable and secure applications.
• Apply formal Systems Development Life Cycle process to assure functionality, security, quality and regulatory compliance of deployed systems
• Develop and maintain the ERP system to provide secure, efficient, and consistent employee access to company data
• Work with IT staff to ensure ERP systems comply with existing infrastructure requirements and integrate with security systems, network infrastructure, and other business systems
• Monitor and expand ERP and related software systems as needed to assure adequate security, performance and capacity
• Take charge of departmental budgeting and resource planning
• Recruit, develop and retain a high performing team including conducting annual performance evaluations
• Implement ERP training and application/modules roll-out strategies
• Take charge of CTO tasks in his absence.

Project Manager for implementing the Oracle ERP in Al Wataniya Group.
In charge of all the IT management in the 7 branches, and managing the tasks of the IT technical team.
IT consultant for all the branches.
Plan and execute large complex projects.
Translate enterprise business goals into technological solutions.
Developing a dynamic questionnaire which is integrated with the media ERP system stated below.
Training, implementing and maintenance of all the modules in the media ERP system used in the group.
Developing a web based reporting system for reading consolidated data from the branches.
Managing the operation of consolidating the database of the 3 main branches in KSA, in one database and updating all our applications written on Delphi.
Project manager/decision taker in any changes or upgrades made to circulation system and leading the project developers’ tasks in Beirut.
Project manager for 2 media websites for our group publications.
Managing the campaign operations that are held in the 2nd quarter of each year. This management includes the scope, HR, time and risk managements.
Project management from Al Wataniya side on the project that is being done with Wipro Consulting to study the procedures and dataflow of Al Wataniya systems to implement the new ERP system.

Leading the development team that consisted of 8 developers.
In addition to previous tasks as project manager for albalad newspaper, I am responsible for all the development that is going on in the department.
Taking control of all the IT manager management tasks in his absence.
IT Consultant
Installing and Training all the employees in the KSA branches (Riyadh, Jeddah, Dammam) on using our in house developed modules for Al Hayat newspaper campaign. Enhancement and daily online support for the users of these modules.
Developing a website for displaying the results of Al Hayat newspaper campaign in the KSA

*Project management for Albalad Newspaper Circulation, Callceneter, and Subscription Management. Developing Ads managment and accounting applications for Alwaseet . Supporting our branches all over the Arab world.(Delphi, C++, Interbase, Firebird, Linux)
•Software development for Alwaseet newspaper and layalina magazine. These softwares manage the classified and display Ads and there accounting systems. They are also client server applications implemented using Delphi, firebird, and Interbase on Linux servers.
•Maintaining all the Modules developed by the IT Department for all the Branches in the Arab world.
•Supporting and Training all the Human Resources using the Modules developed by the IT department in the branches all over the Arab world and the newly opened branches.

Software development + Software support and Customer support. (Progress, VB6, and SQL Server)

Lab instructor / Teacher for the senior computer science students.