Team Leader
COMMERCIAL BANK OF KUWAIT
Total years of experience :20 years, 11 Months
Job Purpose
Manages all Direct Sales activities related to the designated Sector and supplying thevarious Public and Commercial Institutions/Companies/Ventures, ensuring Team’sability to accomplish functional objectives, and developing and adapting the Bank’sP&S towards excellence.
Strategy
•Collaborates with concerned parties towards setting Division long and short term goals ensuring compliance
•Cascades down Divisional strategy to employees ensuring individual alignment with Divisional goals, operations objectives, and quality standards.
Budgeting and Financial Management
•Collaborates with Executive Leadership towards estimating annual Divisional Budget
•Ensures Division’s compliance with set Budget, seeking resolution of any variance to ensure effective cost controls.
•Reviews all financial reports and other performance data to determine areas needing cost reduction and/or process improvement
Operational Duties
•Coordinates, supervises and reports to Head of Department on all activities related to Staff and promotional event sales
•Develops and maintains database of all Oil Government, Public, and Private Institutions and related Agencies and Companies in Kuwait, establishing relationships with key contact people in each through visits so as to tailor BankProducts and Services for each and establish partnerships
•Dedicates various Sales Agents to each Agency and oversees their Call Reports and overall strategy
•Prepares individual and Team Strategy and Action Plans for effective search of sales leads, prospects & penetration of new markets
•Works one on one with each Agent to help with creative ideas and develop tailor made Bank P&S for each Agency, if possible
•Steps in to support on various deals to help broker partnerships with the Bank
•Coordinates the day to day functioning & sales results of each Team member, holding weekly meetings to assign work and receive updates, and cross checking to ensure the Team meets or exceeds all activity standards for scouting out new prospects
•Monitors each Team member’s work and familiarity with Bank P&S and ensures they have the necessary training and knowledge to effectively carry out daily routine work
•Suggests marketing tools to support Sales Officers’ performance and new sales tactics with reference to a particular location which can enhance business acquisition or service level
•Develops a Business and Marketing Plan and Sales Strategy that ensures attainment of set sales goals and profitability for approval by GM-RBD
•Monitors market changes & competitor activities, adapting Bank P&S to attract new customers & be in par with competition in order to foster new sales approach
•Ensures that set volume increase targets are met and surpassed so that Bank’s Direct Sales Unit is established as the leader in the market
•Ad hoc projects to support Executive Management's decision
•Sees to any additional request made by Division Head or Executive
•Ensures that Sales officers are adhering to the bank’s policies & Procedures
•Ensures that the sales officers are Complying with Customer Protection Guide in line with Central Bank mandates
People Management
•Determines staffing needs and requirements
•Liaises with HR towards fulfilling the recruitment needs of the Division
•Sets subordinate goals and ensures alignment with Corporate Objectives
•Nominates subordinates to attend related training events to enhance their professional knowledge and skills
•Appraises employee work results
•Addresses subordinate queries and concerns, seeking solutions to ensure synergy
Customer’ Relations Management (internal and/or external)
•Develops and maintains relationships with all stakeholders
•Directs and controls processing and fulfillment of all Client requests and orders
•Ensures Client satisfaction with related products and services to ensure quality excellence and superior provision of service.
Documentation and Reporting
•Oversees and reviews all collected, stored and maintained documents ensuring consistency and accuracy, thus enabling Executive Leadership to take effective decisions
Policies and Procedures
•Formulates and periodically assesses and reviews Division policies and procedures ensuring compliance with rules and regulations
•Coordinates for the effective and efficient application of Divisional policies and procedures.
•Reviews and proposes enhancements to existing cross-Divisional workflows to maximize work efficiency
Auditing and Review
•Identifies and corrects data discrepancies, ensuring the highest standards of data accuracy.
•Team Leader - Direct Sales Support Team
(Retail Banking Division)
•Leading a team of Direct Sales Support Officers.
•Ensure all the sales coordinators are fulfilling their job properly and accurately such duties as opening accounts, checking loans and credit cards)
•Provide necessary data to sales teams and prepare various reports in order to maintain the information related to them
•Reviewing financial statement, credit, and proper evaluation to determine the feasibility of granting loans and cc
•Review loans apps and cc sold by sales officers before submitting them to loan lending department and cards department
•Keep track of sales targets to all sales teams
•Generate and distribute sales reports to management in accurate and timely manner
•Perform the daily performance scores report individually and overall.
•Performing sales data analysis
•Review the final Individual Balanced score card on monthly basis to ensure the accurate figures for each sales officer of different teams.
•Contribute in plotting the Procedures for Direct Sales Department.
•Ensure staff knowledge of all products, policies and procedures
(Home furnishing group)
•Supervising a 7, 000 sqm home furnishing showroom and a staff compliment of approximately 35
•Planning and preparing work schedules and assigns employees to specific duties
•Supervising employees engaged in sales work, take of inventories, reconciling cash with sales receipts and preparing daily record of transactions for Accountant
•Ordering merchandise and preparing requisitions to replenish merchandise on hand
•Ensuring compliance of employees with established security, sales, and recordkeeping procedures and practices
•Supervising all aspects of replenishment operations; receiving of goods, tagging and locating merchandise in their proper displays
•Responsible for effectively and professionally following up on Interior Design projects with outdoor sales representatives from fabric coordination to final installation
•Investigating customers’ complaints involving such matters as damaged items, delay in deliveries, and made necessary adjustments
Faculty of Economical Sciences and business administration) COURSES and ACCOMPLISHMENTS