Sales And Marketing Director
Retal Urban Development Group
Total des années d'expérience :16 years, 3 Mois
• Manage multiple projects from conception to completion.
• Produce and manage timelines, project challenges, and ensure deadline and budget adherence.
• Act as a leader within the office with an eye towards positive company culture.
• Seamless ability to work across departments.
• Act as a key client contact to foster a positive client-agency relationship.
• Develop and maintain strategic partnerships and sponsorships on behalf of The Brand Guild’s clients.
• Work closely with CEO on collaborative projects.
• Work with the sales department to ensure that the process is in very high standard.
• Finding ways to measure customer satisfaction and improve services.
• Managing a team of customer services staff.
• Handling customer complaints or any major incidents.
• Training staff to deliver a high standard of customer service.
• Promote products and services through public relations initiatives.
• Research media coverage and industry trends.
• Creating printed materials.
• Develop effective corporate communication strategies.
• Evaluate trends, assess new data, and keep up to date with the latest marketing techniques.
• Work with the team to produce new ideas for company branding, promotional campaigns, and marketing communications.
• Manage the creative process from concept to completion.
• Ensure visual communication and brand standards are met
Account Manager of Saudi Aramco
• Promote and sell STC’s business products & solutions to business organizations of the key accounts.
• Manage the structuring and closing of deals with customers in coordination with other business units in STC.
• Expand customer portfolios through cross and up selling.
• Manage customer’s expectations to ensure their satisfaction.
• Develop key accounts through strategic based selling and relationship management.
• Supports others within the sales/service/presales and partners team to achieve customer satisfaction.
• Managing and maintaining a healthy client sales pipeline every month.
• Achieving monthly and quarterly targets.
• Constantly learning and updating modern techniques of employee productivity, employee relations and overall growth as a team.
• Presentation of the services to help customers get the best products, services and customer satisfaction levels possible.
• Build and maintain relationships with clients at all levels.
• Lead, spirit and develop the sales team in order to over archive the defined targets.
• Involved in communication of various promotional offers.
• Understanding the business nature of the client and approaching accordingly.
• Reviewing own and team sales achievements and aiming to exceed targets.
• Maintaining after sales client satisfaction.
• Lead and spirit the distribution team in the Eastern Region and over achieved the defined targets.
• Managed the relationship between Zain and more than 500 Points of Sales in the Region.
• Implemented an optimal operating model that ensures stock availability, product knowledge and Zain brand visibility.
• Built developed and maintained a highly motivated and skilled distribution team.
• Monitored and evaluated the performance of the region distributors.
• Collaborated closely with the Partners Key Accounts Managers to coordinate activities with the distributors to boost sales and ensure smooth operation.
• Hiring and recruiting call center agents.
• Arranging induction and orientation training for the new comers.
• Managing the call center agents work flow.
• Coordinating all HR issues between HR and agents.
• SPOC’s person between Zain management and call center contractor.
• Handle transactions and answer customer queries.
• Decipher customer needs and offer the best solution based on proper company policies.
• Effectively communicate ideas, suggestions and answers.
• Refer customers to people who specialize with the type of problem or query they present.
• Offer upgrades and new banking services or products.
English Cources for one a half year in Arizona State University I also have some cources from Indiana Univirsity