Care Manager
House of Invention
Total des années d'expérience :20 years, 2 Mois
• Coordinate with Airbus Care Manager for Care related topics.
• Manage the L2 maintenance team for STCsc TETRA network
• Ensure that deliverables are completed within time and budget.
• Monitor the cost performance throughout the contract.
• Manage the customer relationship, and serving as the focal point of contact with the customer in all activities
related to customer complaints, corrective actions, and planning activities
• Finalize contracts with vendors & subcontractors
• Handle all the vendor/Subcontractors invoices related to the Care.
• Responsible for delivering support, repair, and maintenance services on time and within the SLA’s agreed upon
• Coordinate with Vendors L3 teams (Airbus/Cisco) in the troubleshooting and resolution of incidents & problems
• Manage the planning and implementation of Network Upgrades
• Plan team training to keep competency level as required
• Monitor, control and report KPIs defined in customer contract
• Seek to define new opportunities to expand and renew contracts with the customer
• Obsolescence & Spare parts Management
• Provide timely and accurate reports
• Enhance communication and relationship with Client, contractor and consultant
• Plan and schedule project tasks and control real time execution to meet the deadlines and cost target
• Identify possible upsell opportunities and communicate back to sales team and management
• Supervised team of 25 members and handled performance evaluation
• Achieve high levels of customer satisfaction and maintain high quality standards
• Oversee acceptance process with end customer and ensure its success
• Plan Team training schedule to keep competency level as required by projects
• Provide timely and accurate reporting and forecast
• Successfully delivered the following projects: Princess Noura University, King Saud University, Sadara, Halliburton, kind Fahad Medical City, King Faisal Specialist Hospital & Research Center, King Faisal Genetic Laboratory, Suleiman el Habib hospital Swaidi, KSU cardiac center, Prince Naïf laboratory
• Responsible for network supervision and maintenance in line with company SLAs
• Monitoring & surveillance of MSC, HLR, DACCS, iBSC, DAP, iHLR, transmission & radio sites.
• Perform network upgrades (Prework and Execution), activities and preventive maintenance for network.
• Coordination with first level Motorola support in US.
• Coordination with STC Microwave & Transmission teams for various first level troubleshooting support, and ensure proper escalation in the predefined timelines.
• Coordinate with O&M personnel to resolve any outage problem.
• Work with Field Support personnel in integration and testing new sites.
• Perform backups for MSC, HLR, VMS, TDAP & IHLR
• Provide timely and accurate reports ( Daily, Weekly & Monthly)
• Introduction to Tellabs 8100 Network and elements:
• Tellabs 8000 Intelligent Network Manager architecture
• Introduction to Network Editor and Network Manager
• Power Supply System
• System Control Units, Cross Connect Units & Line Units
• Installing a Tellabs 8150 Basic Node
• Introduction to Fault Management
• PDH Trunk types and trunk protection
• Circuit Management
• Descprition of iBSC network elements
• Network connectivity
• Network Management
• Call processing
• iBSC troubleshooting
*IDEN system school.
•Overview of Interconnect subsystem .
•IBSC MMI commands and structure overview.
•Dispatch Operation & Maintenance.
•Troubleshooting and repair for computers, laptops, hand punch, fingerprint machines & printers
•Onsite support for SETS clients.
•DSCE (DELL Certified System Expert) certified.
ISDN, Leased Lines, PSTN, Optical Fibers, C7 Protocol
•Troubleshooting computer networks.
•Detecting and repairing computer problems
•Computer maintenance and assembly.
- GPA : 3.27/4 :verygood - Dean's List (3 years)