Adeel Khan

customer service and call center at Warid Telecom, PTCL, Bahria Enterprises, Ufone Call Centre.

• Pakistan - Karachi
• May 2005 to September 2013

 Communicating courteously with customers by telephone, email, letter and face to face,
 Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
 Providing help and advice to customers using your organization’s products or services
 Keeping accurate records of discussions or correspondence with customers
 Establishes, develops and maintains business relationships with current customers and prospective customers
 Identifies advantages and compares organization’s products/services
 Increasing new clients as well as keeping good relationship with existing clients.
 Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
 Influences customers to buy or retain product or service by following a prepared script to give product reference information.
 Maintains quality service by following organization standards.
 Working experience on multiple campaigns, including Maintenance, General, Complaint, and Call back.
 Identify, research, and resolve customer issues using the computer system.
 Provide Product Knowledge to the customers.
 Receiving inbound/out-bound calls
 Complete call logs and reports.