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Mabelle Santos, Facilities Coordinator

Mabelle Santos

Facilities Coordinator·Better Homes

Qatar

, College Diploma

Work experience

Total years of experience: 23 years, 11 months

Facilities Coordinator

August 2021 - Present

Better Homes

Doha, Qatar

August 2021 - Present

Greeting residents & guests.
•Assist the residents & guests.
•Handles complaints of the residents and coordinates with the FM Team.
•Plot & schedules complains to my calendar file for the FM Team to follow and send via whatsapp.
•Close work orders and send report to FM Manager & Property Manager.
•Monitors residents that are on vacation and check units with their permission to ensure everything is ok in their unit.
•Coordinates pest control contractor to residents request and availability.
•Send attendance report to HR in our head ofice.
•Do the Move in inspection and send to both FM Manager & Property Manager.
•Do the Move out inspection together with the maintenance and send findings and report to both FM Manager & Property Manager.
•Make's Meter reading report of Kahramaa & Qatar Cool for move in and move out residents and submit to FM Manager & Property Manager.
•Inspect the Move in preparation before handling over the unit to the new resident.
•Answer's queries and question's regarding maintenance work
•Check every floor for maintenance concerns and housekeeping concerns.
•Coordinates with FM Manager about TR that I submitted.
•Assist walk in clients to view available units
•Reminds residents about tower rules
Company industry:
Real Estate
Job role:
Maintenance, Repair, and Technician

Facilities Coordinator

August 2021 - Present

Better Homes

Doha, Qatar

August 2021 - Present

Handles complaints of the residents and coordinates with the FM Team.
• Plot & schedules complains to my calendar file for the FM Team to follow and send via whatsapp.
• Close work orders and send report to FM Manager & Property Manager.
• Monitors residents that are on vacation and check units with their permission to ensure everything is ok in their unit.
• Coordinates pest control contractor to residents request and availability.
• Send attendance report to HR in our head office.
• Do the Move in inspection and send to both FM Manager & Property Manager.
• Do the Move out inspection together with the maintenance and send findings and report to both FM Manager & Property Manager.
• Make’s Meter reading report of Kahramaa & Qatar Cool for move in and move out residents and submit to FM Manager & Property Manager.
• Inspect the Move in preparation before handling over the unit to the new resident.
• Answer’s queries and question’s regarding maintenance work
• Check every floor for maintenance concerns and housekeeping concerns.
• Coordinates with FM Manager about TR that I submitted.
• Assist walk in clients to view available units
• Reminds residents about tower rules
Company industry:
Real Estate
Job role:
Maintenance, Repair, and Technician

Facilities Coordinator / Data Entry Operator

October 2020 - August 2021

Beverly Hills Tower Al Asmakh Facilities

October 2020 - August 2021

Printing the work orders every morning & distributing it to Technical Team.
•Creating technical report for asset that needs to be replaced/rectified.
•Uploading technical report to process PR & LPO's.
•Encodes and prepares MRF for Technicians.
•Receiving & creating work completion report for every invoices.
•Coordinating with supplier/contractor regarding the update of the work.
•Creating work orders & closing the work orders through ERP system.
•Uploading checked out in apartments in the system and prepares the checkout clearance form.
•Purchasing materials & uploading technical report & scope of work using ERP system.
•Prepare & submits daily reports for Job Cards that was received, pending & closed using ERP system.
•Consolidating & monitoring the work orders / job cards for Beverly Hills & Regency Residence Tower.
•Making & giving work permit for every work that needs to be conducted in the property.
•Makes assets transfer.
•Receives invoices for contractors to process PR for LPO's.
•Coordinates with procurement for the quotation of outside services/contractors for assets & upholstery.
•Filing documents in a proper manner
•Sends ATF, Technical Report with Scope of Work to the secretary for getting GM's signature.

Facilities Coordinator

August 2020 - August 2021

Betterhomes

Doha, Qatar

August 2020 - August 2021

• Printing the work orders every morning & distributing it to Technical Team.
• Creating technical report for asset that needs to be replaced/rectified.
• Uploading technical report to process PR & LPO’s.
• Encodes and prepares MRF for Technicians.
• Receiving & creating work completion report for every invoices.
• Coordinating with supplier/contractor regarding the update of the work.
• Creating work orders & closing the work orders through ERP system.
• Uploading checked out in apartments in the system and prepares the checkout clearance form.
• Purchasing materials & uploading technical report & scope of work using ERP system.
• Prepare & submits daily reports for Job Cards that was received, pending & closed using ERP system.
• Consolidating & monitoring the work orders / job cards for Beverly Hills & Regency Residence Tower.
• Making & giving work permit for every work that needs to be conducted in the property.
• Makes assets transfer.
• Receives invoices for contractors to process PR for LPO’s.
• Coordinates with procurement for the quotation of outside services/contractors for assets & upholstery.
• Filing documents in a proper manner
• Sends ATF, Technical Report with Scope of Work to the secretary for getting GM’s signature.
Company industry:
Real Estate
Job role:
Maintenance, Repair, and Technician

Administrator/Receptionist

September 2019 - October 2020

Floor 12 (FIFA)

September 2019 - October 2020

Supreme Committee for Delivery & Legacy Al Asmakh Facilities Management September 2019 - October 6, 2020
•Greet and Welcome visitors warmly
•Assisting and giving instructions to the visitors
•Direct or forward calls to appropriate personnel
•Answering calls and queries
•Receives, sorts and routes mail and parcel
•Distributing the newspaper of the Directors everyday
•Managing the schedule of the meeting room & Meeting Request
•Maintaining & Ensuring that the meeting room is clean & presentable every day
•Arranging the ofice supplies & Ensuring the machines are in good condition for Copy Room A & B
•Ensuring every day that there is enough supply of bond paper in the printer
•Assisting the concern and query of all the occupants
•Performs other clerical duties such as filing, photocopying, collating, scanning and book binding
•Checking the entire floor for maintenance concern
•Coordinate to IT regarding software/hardware issues thru email
•Coordinate to Facility Admin regarding maintenance issue thru email
•Maintains adequate supply of First Aid by logging it into inventory usage form
•Prepares car parking access application form.
•Prepares access card for the new employee/staf that will be joining.
Job role:
Administration

Administrator/Receptionist

August 2019 - September 2019

Supreme Committee for Delivery & Legacy Al Asmakh Facilities Managemen

August 2019 - September 2019

Greet and Welcome visitors warmly
•Assisting and giving instructions to the visitors
•Direct or forward calls to appropriate personnel
•Answering calls and queries
•Receives, sorts and routes mail and parcel
•Distributing the newspaper of the Directors everyday
•Managing the schedule of the meeting room & Meeting Request
•Maintaining & Ensuring that the meeting room is clean & presentable every day
•Arranging the ofice supplies & Ensuring the machines are in good condition for Copy Room A & B
•Ensuring every day that there is enough supply of bond paper in the printer
•Assisting the concern and query of all the occupants
•Performs other clerical duties such as filing, photocopying, collating, scanning and book binding
•Checking the entire floor for maintenance concern
•Coordinate to IT regarding software/hardware issues thru email
•Coordinate to Facility Admin regarding maintenance issue thru email
•Maintains adequate supply of First Aid by logging it into inventory usage form
Job role:
Administration

Administrator/Receptionist

April 2019 - August 2019

Supreme Committee for Delivery & Legacy Al Asmakh Facilities Managemen

April 2019 - August 2019

Greet and Welcome visitors warmly
•Assisting and giving instructions to the visitors
•Direct or forward calls to appropriate personnel
•Answering calls and queries
•Receives, sorts and routes mail and parcel
•Distributing the newspaper of the Directors everyday
•Managing the schedule of the meeting room & Meeting Request
•Maintaining & Ensuring that the meeting room is clean & presentable every day
•Arranging the ofice supplies & Ensuring the machines are in good condition for Copy Room A & B
•Ensuring every day that there is enough supply of bond paper in the printer
•Assisting the concern and query of all the occupants
•Performs other clerical duties such as filing, photocopying, collating, scanning and book binding
•Checking the entire floor for maintenance concern
•Coordinate to IT regarding software/hardware issues thru email
•Coordinate to Facility Admin regarding maintenance issue thru email
•Maintains adequate supply of First Aid by logging it into inventory usage form
Job role:
Administration

Administrator/Receptionist

February 2019 - April 2019

Supreme Committee for Delivery & Legacy Al Asmakh Facilities Managemen

February 2019 - April 2019

Assisting and giving instructions to the visitors
•Direct or forward calls to appropriate personnel
•Answering calls and queries
•Receives, sorts and routes mail and parcel
•Distributing the newspaper of the Directors everyday
•Managing the schedule of the meeting room & Meeting Request
•Maintaining & Ensuring that the meeting room is clean & presentable every day
•Arranging the ofice supplies & Ensuring the machines are in good condition for Copy Room A & B
•Ensuring every day that there is enough supply of bond paper in the printer
•Assisting the concern and query of all the occupants
•Performs other clerical duties such as filing, photocopying, collating, scanning and book binding
•Checking the entire floor for maintenance concern
•Coordinate to IT regarding software/hardware issues thru email
•Coordinate to Facility Admin regarding maintenance issue thru email
•Maintains adequate supply of First Aid by logging it into inventory usage form
Job role:
Administration

Administrator/Receptionist (Reliever)

May 2018 - February 2019

Supreme Committee for Delivery & Legacy Al Asmakh Facilities Managemen

May 2018 - February 2019

Floor 20, 21, 30, 31, 32, 33, 34, 35 & 40 Supreme Committee for Delivery & Legacy Al Asmakh Facilities Management May 2018 - February 2019
•Greet and Welcome visitors warmly
•Assisting and giving instructions to the visitors
•Direct or forward calls to appropriate personnel
•Answering calls and queries
•Receives, sorts and routes mail and parcel
•Distributing the newspaper of the Directors everyday
•Managing the schedule of the meeting room & Meeting Request
•Maintaining & Ensuring that the meeting room is clean & presentable every day
•Arranging the ofice supplies & Ensuring the machines are in good condition for Copy Room A & B
•Ensuring every day that there is enough supply of bond paper in the printer
•Assisting the concern and query of all the occupants
•Performs other clerical duties such as filing, photocopying, collating, scanning and book binding
•Checking the entire floor for maintenance concern
•Coordinate to IT regarding software/hardware issues thru email
•Coordinate to Facility Admin regarding maintenance issue thru email
•Maintains adequate supply of First Aid by logging it into inventory usage form

Encoding Clerk (Special

February 2017 - February 2018

Supreme Committee for Delivery & Legacy Al Asmakh Facilities Managemen

February 2017 - February 2018

Encodes & updates picture & information's of VIP people in the contact list of the SG, such as Presidents, Ambassadors & well known people that he met while he is traveling and in Qatar.
•Encodes and updates FIFA information in the calendar of events to send greeting cards for their upcoming occasions.
•Encodes and updates Independence & National Day of each Country that are participating in connection with FIFA and send greeting cards for their upcoming occasions.
•Install & prepares USB company profile.
•Assist in making greeting cards for Eid.

Engineering's Coordinator (Reliever)

November 2016 - January 2017

Wyndham Grand Regency Doha Al Asmakh Facilities Managemen

November 2016 - January 2017

Submits attendance, request and leave forms to the Data Entry.
•Makes monthly maintenance & accomplishment reports to Head Ofice & Wyndham's GM.
•Check & encodes maintenance log book.
•Handles complaints thru emails & phone calls & coordinates with the maintenance team to repair.
•Reads & replies to emails for the Assistant Engineer & Engineer as well if they are not around.
•Makes purchase order & submit to purchasing department & accounting department.
•Makes
•Set up weekly maintenance meeting for brain storming.
•Performs other clerical duties such as filing, photocopying, collating, scanning and book binding.

Administrator/Receptionist (Reliever)

April 2016 - October 2016

Supreme Committee for Delivery & Legacy Al Asmakh Facilities Managemen

April 2016 - October 2016

Floor 20, 21, 30, 31, 32, 33, 34, 35 & 40 Supreme Committee for Delivery & Legacy Al Asmakh Facilities Management April 1, 2016 - October 31, 2016
•Greet and Welcome visitors warmly
•Assisting and giving instructions to the visitors
•Direct or forward calls to appropriate personnel
•Answering calls and queries
•Receives, sorts and routes mail and parcel
•Distributing the newspaper of the Directors everyday
•Managing the schedule of the meeting room & Meeting Request
•Maintaining & Ensuring that the meeting room is clean & presentable every day
•Arranging the ofice supplies & Ensuring the machines are in good condition for Copy Room A & B
•Ensuring every day that there is enough supply of bond paper in the printer
•Assisting the concern and query of all the occupants
•Performs other clerical duties such as filing, photocopying, collating, scanning and book binding
•Checking the entire floor for maintenance concern
•Coordinate to IT regarding software/hardware issues thru email
•Coordinate to Facility Admin regarding maintenance issue thru email
•Maintains adequate supply of First Aid by logging it into inventory usage form

Administrator/Receptionist

June 2015 - March 2016

40th Floor PMC

June 2015 - March 2016

Supreme Committee for Delivery & Legacy Al Asmakh Facilities Management June 7, 2015 - March 30, 2016
•Greet and Welcome visitors warmly
•Assisting and giving instructions to the visitors
•Direct or forward calls to appropriate personnel
•Answering calls and queries
•Receives, sorts and routes mail and parcel
•Distributing the newspaper of the Directors everyday
•Managing the schedule of the meeting room & Meeting Request
•Maintaining & Ensuring that the meeting room is clean & presentable every day
•Arranging the ofice supplies & Ensuring the machines are in good condition for Copy Room A & B
•Ensuring every day that there is enough supply of bond paper in the printer
•Assisting the concern and query of all the occupants
•Performs other clerical duties such as filing, photocopying, collating, scanning and book binding
•Checking the entire floor for maintenance concern
•Coordinate to IT regarding software/hardware issues thru email
•Coordinate to Facility Admin regarding maintenance issue thru email
•Maintains adequate supply of First Aid by logging it into inventory usage form
Job role:
Administration

Customer Service Oficer

February 2007 - October 2014

Multiflex RNC Philippines

February 2007 - October 2014

Handles customer's concerns, questions & inquiries.
●Handles order taking.
●Knowledgeable in SAP (Systems Application and Product in Data Processing).
●Encodes orders of customers.
●Makes invoices for customers deliveries.
●Handles customer's survey.
●Makes customer survey report, data & analysis for ISO accreditation.
●Makes customers quotation & send them thru fax or email.
●Makes credit memo (CM) for customer's deductions & bad order returns.
●Makes oficial receipt for walk in customers & remit it to the main branch.
●Makes provisional receipt for check payment by customers & submit it to the main branch.
●Deposits cash payment by walk in customers & remit the payment details to the main branch.
●Generate invoice remittance in SAP & submit it to accounting main branch.
●Encodes oficial receipts (OR) & provisional receipts (PR) in SOIS & generate it for remittance.
●Request MIS (Management Information System) to update the prices & data of customers.
●Establish open communication to inter-base orders & deliveries.
●Makesdaily & monthly tabulation report for walk in customers, phone in customers, fax purchase orders, email orders, system generated purchase orders, on time deliveries, delayed deliveries, bad orders & returns, consignment, invoiced deliveries, daily sales & average sales per month.
Company industry:
Industrial Production
Job role:
Customer Service and Call Center

Support Staf (International Business Division)

October 2004 - January 2007

Bayan Telecommunications Inc.

Philippines

October 2004 - January 2007

Handles customers concerns & inquiry. Makes report, tabulate, tally & analyze customer's data & submit it to my superior.
●Calls client if necessary with the upgrade services they want to add.
Company industry:
Telecommunications

Licensure Examination Proctor

November 2003 - January 2007

Professional Regulatory Commission

Philippines

November 2003 - January 2007

Instruct & demonstrate the examinees how to fill up the answ sheet.
●Assist them if they have questions.
●Guard them strictly while answering the questionnaire.
Company industry:
Civil Engineering

Customer Service Representative

November 2001 - October 2004

Bayan Telecommunications Inc.

Philippines

November 2001 - October 2004

Handles phone questions & inquiries of customers.
●Explainsto customers about the services we provide & how our services will be very useful to them.
●Installtelephone unit in every condominium in Rockwell & talk to the customers how to use the features of their telephone.
●Does telemarketing.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Far Eastern University

January 1999

January 1999

, College Diploma

De Ocampo Memorial College

January 1995

January 1995

High school or equivalent, High School Graduate

Padre Burgos Elementary School

January 1991

January 1991

, Elementary Graduate

Skills

Customer Service
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Customer Service
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Deliveries
Expert
Deliveries
Expert
Invoice Processing
Expert
Invoice Processing
Expert
Marketing Assistance
Expert
Marketing Assistance
Expert
Administrative
Expert
Administrative
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
TELECOMMUNICATIONS
Expert
TELECOMMUNICATIONS
Expert
ACCOUNTING
Expert
ACCOUNTING
Expert
CONSIGNMENT
Expert
CONSIGNMENT
Expert
INFORMATION SYSTEMS
Expert
INFORMATION SYSTEMS
Expert
REMITTANCE
Expert
REMITTANCE
Expert
SALES
Expert
SALES
Expert
SAP CRM
Expert
SAP CRM
Expert
BINDING
Expert
BINDING
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Customer Service
Expert
Customer Service
Expert
Deliveries
Expert
Deliveries
Expert
Invoice Processing
Expert
Invoice Processing
Expert
Marketing Assistance
Expert
Marketing Assistance
Expert
Administrative
Expert
Administrative
Expert

Languages

English

Expert