Ma. Carmela Marquez, Ground Staff

Ma. Carmela Marquez

Ground Staff

American Airlines

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, BS-Hotel and Restaurant Management
Expérience
8 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :8 years, 0 Mois

Ground Staff à American Airlines
  • Iles Caïman
  • décembre 2012 à septembre 2013

 Check in and board passengers. Ensures that tickets and travel documents of passengers are valid.
 Provide effective and efficient services to all airline passengers.
 Assists supervisors or managers in the administration and operation of the ground handling.
 Monitors delays, disruption, and diversions of flights.
 Provide supervision of the flight. Act as a close link between aircraft in flight and ground services, and also between the air crew and the airline operations ground staff.
 Ascertain aircraft flight load requirements and determine load availability.
 Determine aircraft gross weight and balance.
 Prepares all the necessary reports to the airline before and after aircraft departure

Team Leader à McDonald Corporation Limited
  • Canada
  • septembre 2008 à octobre 2012

 Responsible for training new hired crews for service area.
 Facilitates the store shift in the absence of a manager.
 Make follow-ups to new crews performance on floor.
 Facilitates Station Observation Check List (SOC).

Admin Assistant à AL MASHRIQ Furniture Manufacturing Co.
  • Émirats Arabes Unis - Dubaï
  • septembre 2005 à août 2008

 The first contact person for visitors and callers while projecting a professional image of the company.
 Responsible for receiving all related documents (Invoices, Delivery Notes / Orders, Quotations) and coordinate to concerned department.
 Handling and coordinating deliveries with sales people and assistant support to the team.
 Coordination and a constant follow-up between all departments on administration requirements.
 Maintain confidentiality while handling office documents, files/papers and monitor the mails/faxes/emails that concerned departments receive from various sources.
 Prepares correspondence and daily agenda, maintain a filing system, scheduled meetings, organize travel, itineraries, etc.
 Maintain a tracking log of all related documents (Incoming & outgoing letter, quotation, invoice, delivery note) for ease reference.
 Prepare minutes of meeting.
 Ensure that all company telephone lines, fax and emails are functioning properly.
 Receive and dispatch a company mail and couriers and maintain the necessary records.
 Receive and direct company visitors as per the set procedure.
 Responsible for obtaining and clearing all related petty cash transactions.
 Manage the time & attendance system and prepare the necessary reports.
 Responsible for maintaining and replenishing all office supplies (pantry items and office stationary).


 The first contact person for visitors and callers while projecting a professional image of the company.
 Responsible for receiving all related documents (Invoices, Delivery Notes / Orders, Quotations) and coordinate to concerned department.
 Handling and coordinating deliveries with sales people and assistant support to the team.
 Coordination and a constant follow-up between all departments on administration requirements.
 Maintain confidentiality while handling office documents, files/papers and monitor the mails/faxes/emails that concerned departments receive from various sources.
 Prepares correspondence and daily agenda, maintain a filing system, scheduled meetings, organize travel, itineraries, etc.
 Maintain a tracking log of all related documents (Incoming & outgoing letter, quotation, invoice, delivery note) for ease reference.
 Prepare minutes of meeting.
 Ensure that all company telephone lines, fax and emails are functioning properly.
 Receive and dispatch a company mail and couriers and maintain the necessary records.
 Receive and direct company visitors as per the set procedure.
 Responsible for obtaining and clearing all related petty cash transactions.
 Manage the time & attendance system and prepare the necessary reports.
 Responsible for maintaining and replenishing all office supplies (pantry items and office stationary).

Éducation

Baccalauréat, BS-Hotel and Restaurant Management
  • à San Sebastian College-Recolletos
  • mars 2002

3 months On-Job-Training in Mandarin Oriental -Manila Philippines (Customer Service Relation)

Specialties & Skills

Office Administration
Flexible Working
Computer Skills
Communication Skills
Well Motivated,Flexible, Customer Service Oriented,Computer Literate/Good Communication skills

Langues

Anglais
Expert

Formation et Diplômes

Recognition (Certificat)
Date de la formation:
April 2013
Valide jusqu'à:
September 2013