Coordinator
Ferrari World Abu Dhabi
Total years of experience :19 years, 0 Months
To minute all Department Meetings and handle distribution of correspondence such as meeting minutes, notices and letters of agreement.
To ensure relevant administrative documents are well prepared and controlled and all deadlines and reports are completed accurately.
To coordinate the repair and maintenance of office equipment to ensure the highest quality of service is maintained.
To maintain building, facilities, equipment and supplies in order to minimize damage, reduce waste and control costs.
• To actively seek and implement cost saving programs in order to provide positive financial reports.
• Maintain office supplies inventories.
• Ability to coordinate and prioritize multiple tasks and projects.
• Delegate responsibility to appropriate staff and volunteers to ensure that the day-to-day functions and assigned projects are carried out. Personally manage the staff & volunteers who are responsible for the specific tasks.
• Responsible for the implementation and ongoing maintenance of all office policies and procedures.
Endorse all faxes and ensure they are forwarded to the correct guest /department.
Send an updated Extension list to the mailing list and Corporate office monthly
Programming of telephone extension lines and room telephones (When requested by the guest)
To check the store request and ensure supplies are available.
Ensure that all notice boards are updated daily (i.e. Managers on Duty, Functions of the Day).
Assist newly joined colleagues on the job duties of a Switchboard Operator.
Handle shift responsibilities of a Team leader.
Ensures proper handling, use and maintenance of office equipment and cleanliness and maintenance of work area.
Responsible for sending fax and photocopy service.
Answer all callers according to the standards detail in the SOP.
Assist with guest request or pass it on to the concerned departments.
Ensure that all guest requests are handled in a timely manner and to follow up with to guest ensuring satisfaction in service provided.
Assist in generating revenue by using the techniques of up-selling and suggestive selling.
Greet and assist guests.
Giving the right information to guest’s queries.
To verify the daily collection and distribution of mail and messages in order to meet accuracy.
Preparation of any group bookings.
To maintain up to date knowledge of all promotions in order to ensure that the guest enjoys the benefit of the applicable promotion.
Provide the highest standard of customer service to all our guests.
Responsible for any charge or payment method the guest might want to use. This might include room postings via Fidelio, Cash, Foreign Currency and Credit Card.
To answer client’s queries relative to invoices promptly, professionally and courteously.
To ensure that the posting of invoices and settlements is up-to-date and that payment are correctly aged.
Responsible for any unexplained overage and shortages.