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mada lakiss, Assistant Front Office Manager/ acting FOM

mada lakiss

Assistant Front Office Manager/ acting FOM·Hilton Beirut

Lebanon

Bachelor's degree, econimcs and business/ Gestion Hotelliere

Work experience

Total years of experience: 4 years, 1 months

Assistant Front Office Manager/ acting FOM

May 2008 - May 2012

Hilton Beirut

Beirut, Lebanon

May 2008 - May 2012

In charge of operation of the front desk including guest services, reception, concierge, ticketing, transport and luggage services, doorman, handling guest complaints, ensure that all standards are met, guest satisfaction, shift scheduling, staff training, monthly guest comments reports, handling all Vip needs and requests, maintain good relation with repeated guests, performing the duty manager task once per week,
Company industry:
Hospitality & Accomodation
Job role:
Management

Education

Universite Montpellier 1 Montpellier / Institue Vatel Lyon

September 2003

September 2003

Bachelor's degree, econimcs and business/ Gestion Hotelliere

France

Bachelor degree in economics and business at university Montpellier 1/south of France First year masters hospitality in Vatel lyon Several trainings in different hotels in France followed by courses/exams/evaluation.... Spanish Cetrificates / Level : Sobrealente / Institut Sevantes Kaslik- Beirut

Skills

Team Leadership
Expert
Team Leadership
Expert
Communication Skills
Expert
Communication Skills
Expert
Hospitality
Expert
Hospitality
Expert
handling complaints
Expert
handling complaints
Expert
Staff Development
Expert
Staff Development
Expert
Skill trainer
Expert
Skill trainer
Expert
Team Leadership
Expert
Team Leadership
Expert
Communication Skills
Expert
Communication Skills
Expert
Hospitality
Expert
Hospitality
Expert
handling complaints
Expert
handling complaints
Expert
Staff Development
Expert
Staff Development
Expert

Languages

English
Expert
French
Expert
Arabic
Expert
Spanish
Intermediate

Training and Certifications

Training
Handling Complaints
Hilton University
Mar 2012
Opera Conversion
Hilton University
Mar 2012