Chief Operating Officer
Vypecorp Ltd
Total years of experience :2 years, 4 Months
• Co-founded the company and developed operations business plan and strategy.
• As a member of the executive team, provided strategic direction and collaborated with cross-functional teams to deliver a user-friendly product with an emphasis on CX.
• Grew business to post revenue with a projected ARR of approximately USD 246, 000.
• Established pricing controls and contractual standards.
• Created a KPI and CPM framework, ensuring linkages to bottom line drivers for all service partners.
• Mapped service processes such that it could be seamlessly integrated into "machine logic".
Psychology, Economics, Sociology