Head
Springboard Business Hub Pvt. Ltd
Total des années d'expérience :0 years, 0 Mois
Zonal
91springboard is a co-working space focused on building workplace communities that foster learning and exchange of knowledge amongst their members. Members of 91springboard get access to a co-working space with 24×7 office-infrastructure support, key service providers, knowledge sharing & collaboration, networking and of course, a free spirited culture that breeds innovation
Responsibilities:
Handle 9 offices across South zone for facility operations and maintenance.
Legal compliance:
•Ensuring identification of vendors who are competent in the market who are legally compliant with all statutory laws.
•Agreement Management for all vendors pre on boarding and post on boarding
Mission, policy and planning
•Helps the management in driving the values, mission, vision, and short- and long-term goals.
•Keeps the management fully informed on the condition of facility operations at the Zone level.
•Identifies problems and opportunities and addresses them; brings those which are appropriate to the management and/or its committees; and, facilitates discussion and deliberation.
•Informs the management and its respective stake holders about trends, issues, problems and activities in order to facilitate policy-making
•Keeps informed of developments in similar competitive organisation on the latest advances implemented.
Management and administration
•Responsible for complete facilities operations in the South region within 91springboard; overall in-charge of operations spread across more than 3.8 lakh sq. ft. with 09 office spaces present in 2 different cities, Bangalore, Hyderabad.
• Accountable for day-to-day facilities work with an able team of individual hub/ office space Facility Managers, along with dedicated outsourced manpower for Housekeeping, Food & Beverage, Security, and Repairs/ Maintenances
• In-charge of facilities-related guest feedback, costs, procurement, budgets, compliances, and 3rd party manpower within each of the hubs/ office spaces; built the team from 06 Facility Managers, and 300 contractual team members to a team of 09 Facility Managers, and more than 300 contractual team members
•Drafted and established KPIs for all Facility Managers in Western region with measurable metrics on cleanliness, NPS, costs, stores, F&B, Security and office infrastructure; developed strategies and implemented various facilities projects to support and align with the overall hub/ office space P&L objectives
•Drafted and created policies, standards, day-to-day work parameters and SOPs within facilities throughout the zone
•Responsible for cleanliness, maintenance and upkeep of all facilities and assets along with Security across the West region; directly responsible for ~ Rs.15 crore worth of facilities related expense per annum; developed ‘facilities’ budgets, 19-20 and 20-21 across the 08 office spaces, and the West zone, developing key metrics of cost per sq. ft. amongst other important data points
•In-charge of all Food & Beverage including the 91Cafe, tea/ coffee machines and snack vending machines across all hubs; built two hubs of ~ 62000 sq. ft. each in South (Hyd & Bangalore within 04 months, along with Set-up/ Design teams
•Responsible for vetting and approval of site locations along with Set-up/ Design teams and Expansion teams, on all new hub openings in the West region
• In-charge of all training within ‘facilities’; created annual calendars, conducted sessions, and recorded/ circulated them to all the 27 hubs/ office spaces; created training modules based on team’s competencies into basic, intermediate and advanced
Finance & Budget
•Prepare execute and monitor budgets for the zone..
•Works with management to ensure budgets for short- and long-term goals for both Opex and Capex
Legal compliance:
• Assuring the filing of all legal and regulatory documents and monitors compliance with relevant laws and regulations.
Mission, policy and planning
•Helps the Board determine Spectrum values, mission, vision, and short- and long-term goals.
•Helps the Board monitor and evaluate Spectrum’s relevancy to the community, its effectiveness, and its results.
•Keeps the Board fully informed on the condition of Spectrum and on all the important factors influencing it.
•Identifies problems and opportunities and addresses them; brings those which are appropriate to the Board and/or its committees; and, facilitates discussion and deliberation.
•Informs the Board and its committees about trends, issues, problems and activities in order to facilitate policy-making
•Recommends policy positions.
•Keeps informed of developments in human services, not-for-profit management and governance, philanthropy and fund development.
Management and administration
•Provides general oversight of all Spectrum’s activities, manages the day-to-day operations, and assures a smoothly functioning, efficient organization.
•Assures program quality and organizational stability through development and implementation of standards and controls, systems and procedures, and regular evaluation.
•Assures a work environment that recruits, retains and supports quality staff and volunteers. Assures process for selecting, development, motivating, and evaluating staff and volunteers.
•Recommends staffing and financing to the Board of Directors. In accordance with Board action, recruits personnel, negotiates professional contracts, and sees that appropriate salary structures are developed and maintained.
•Specifies accountabilities for management personnel (whether paid or volunteer) and evaluates performance regularly.
Governance
•Helps the Board articulate its own role and accountabilities and that of its committees and individual members, and helps evaluate performance regularly.
•Works with the Board President / Chair to enable the Board to fulfill its governance functions and facilitates the optimum performance by the Board, its committees and individual Board members.
•With the Board President / Chair, focuses Board attention on long-range strategic issues.
•Manage the Board’s due diligence process to assure timely attention to core issues.
•Works with the Board officers and committee chairs to get the best thinking and involvement of each Board member and to stimulate each Board member to give his or her best.
•Recommends volunteers to participate in the Board and its committees.
Financing
•Promotes programs and services that are produced in a cost-effective manner, employing economy while maintaining an acceptable level of quality.
•Oversees the fiscal activities of the organization including budgeting, reporting and audit.
•Works with Board to ensure financing to support short- and long-term goals.
•Assures an effective fund development program by serving as the chief development officer or hiring and supervising an individual responsible for this activity.
•Helps the Board and its development committee design, implement and monitor a viable fundraising plan, policies and procedures.
Community relations
•Facilitates the integration of Spectrum into the fabric of the community by using effective marketing and communications activities.
•Listens to clients, volunteers, donors and the community in order to improve services and generate community involvement. Assures community awareness of Spectrum’s response to community needs.
•Serves as chief spokesperson for Spectrum, assuring proper representation of Spectrum to the community.
•Initiates, develops, and maintains cooperative relationships with key constituencies.
•Works with legislators, regulatory agencies, volunteers and representatives of the notfor- profit sector to promote legislative and regulatory policies that encourage a healthy community and address the issues of Spectrum’s constituencies
Responsibilities:
•Soft Services lead for the Indian Corporate across the country.
•Responsible for bringing in best practices and synergies within facilities to bring in service level standardization across accounts.
•Build and maintain networks with all corporate (current & potential clients)in my scope, Keep track of developments and trends impacting the organization interests.
•Gain critical feedback from various stake holders on areas of improvement and provide timely updates.
•Develop strong relationship with all key personal in client.
•Develop and maintain detailed understanding of the Clients business and key factors that influence their requirement for FM services.
•Engage with diverse teams across accounts to undertake detailed gap analysis, formulate actionable plans and help implement the same on ground.
•Develop and implement programs and processes that reduce the utility costs, increase productivity and savings. Initiate strategies to achieve measurable improvements in energy consumption, in conjunction with all the building operation team.
•Advising and assisting other functional Managers in applying sound recruitment and selection practices, and appropriate induction, training and development programs.
•Partner with line management to ensure the best candidates are identified and ensuring a smooth and effective hiring process. Actively seek to increase the speed and quality of candidates while managing recruiting costs. Work with the region/team to identify suitable resources within the immediate and extended network.
•Supporting the Managers within the group in terms of correct procedures and policies
•Implement initiatives relevant to the local markets and recommend policies and programs to improve employee engagement in line with the business and local needs.
•Establishing knowledge management, sharing best practices, experience and key learning from different accounts.
•Bringing developmental programs matching individuals in the team create/ show PDP path for employees.
•Performance Management -Work with managers to ensure objectives and performance measures are clear, measurable and result focused.
•Maintain an effective Health and Safety Management Program in line with Company’s Health and Safety Framework, which includes Industrial Hygiene, Ergonomics, High Risk Operations, and Job Safety Analysis etc.
•Co-ordinate and facilitate the training plan including training needs analysis & implement the orientation program. Work on improving content & delivery style & Innovate on delivery platform.
•Providing training on ethics to all employees across all clients under my purview.
•Mentor, coach and build a strong succession pipeline.
•Continuously identify elements of People Strategy in areas such as Talent Sourcing, Performance management, capability building, Training, rewards & recognition etc. aligned to business objectives.
•Lead identification of Training and Development needs within org through job analysis, Performance appraisal and regular consultation with line managers, as per organizational objectives.
•Monitor and review progress of trainees by using tools like questionnaires/surveys and through discussions with Managers/Superiors feedback post training.
•Review MIS &submit periodic report to the Senior Management, define appropriate MIS templates for information flow
•Mapping client’s requirements and coordinating in developing and implementing processes in line with pre-set guidelines.
•Conduct of monthly review and QBR for the clients and ensuring KPI signed off by the client on monthly basis. Ensuring the achievement of targeted KPI.
•New site transition, conducting meeting with the vendors on the deliverables.
•Analysing repeated Help Desk daily calls to find out the root cause (RCA) of the repeated issues to close them on permanent basis as part of retrofit activities
Responsibilities:
•Design new process plan and implementation.
•Define capability building strategy for operations function aligned to operating strategy to enable continuous improvement of the capability index for all sections of the workforce.
•Continuously implant elements of HR Strategy in areas such as Talent Sourcing with in the organization, Performance management of the team members, capability building, Training, rewards & recognition etc. for the team members aligned to business objectives.
•Formalize employee engagement and retention strategy to enable smooth implementation of the same in the organizations operating strategy.
•Serve as a link between SBU managers and the team member by handling questions, interpreting and administering job contracts and helping resolve work-related problems.
•Formulate systems, process, reports to track location wise expenses for controlling and maintaining variable cost within the scope.
•Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
•Plan, organize, direct, control or coordinate the personnel, training activities of an organization.
•Administer compensation, benefits and performance management systems, and safety and recreation programs for the team members.
•Receiving and recording job vacancy information from branch heads and coordinate to get the same filled up.
•Partner with Branch managers to ensure the best candidates are identified and coordinate for effective hiring process. Actively seek to increase the speed and quality of candidates while managing recruiting costs. Work with the region/branch head to identify suitable resources within the immediate and extended network for the same.
•Work closely with Branch heads to ensure smooth implantation of compensation strategy. By ensuring parity protection & band compliance while making offers to new hires.
•Arranging the induction of staff and providing information on conditions of service, salaries and promotional opportunities.
•Periodically review the functional organization structure, lines of control and delegation of authority to ensure alignment with the organization’s strategy; periodically review and update the Job Descriptions for critical team members in the team.
•Formalize employee engagement and retention strategy to enable smooth implementation of the same in the organizations operating strategy.
•Implementing organizational change mechanisms, especially in areas related to employee capacity building and organizational communication, review change management programs and report their effectiveness periodically to Management.
•Work with managers to ensure objectives and performance measures are clear, measurable and result focused.
•Co-ordinate and facilitate the employee development plan including needs analysis & implement the orientation program.
•Enable business continuity and growth by development of a pipeline of SBU Leaders, succession planning for senior/critical roles with requisite mix of on-the-job and class-room based interventions
•Providing advice and information to management on workplace relations policies and procedures, staff performance and disciplinary matters
•Ensuring the conduct of Job related developmental programs in the areas to improve better up selling and cross selling skills and customer service.
•Ensure that all mandatory personnel developmental program are delivered as per the requirements of the employee developmental plan.
•Development of frame work for reporting and MIS & to track operational efficiency of the team.
•Setting out quality standards for various operational areas, ensuring high quality deliverance while adhering to the SLA’s and work processes.
•Ensuring timely closure of QA/ compliance audit observations, with a goal to attain 100% audit score in her scope
Responsibilities:
•Responsible new hire orientation, seminars and workshops.
•Performance Management -Work with HOD to ensure objectives and performance measures are clear, measurable and results focused.
•Coordinating with various Hotels for industrial training placements and job placements for Student group.
•Foster an environment of learning, excellence, innovation and team work.
•Mentor, coach and build a strong student’s succession.
•Handling student’s grievances.
•Imparting Knowledge to the students at T. John College in the following subjects like Hospitality Marketing, Hotel Housekeeping, Food hygiene and sanitation and Organization behaviour.
•Departmental cultural committee coordinator.
•Departmental ISO coordinator.
•Departmental anti ragging committee member.
•Departmental hospitality team in charge.
•Conducted various in room seminar session on grooming and personal hygiene for the students, conducted seminar on the pre independence and post-independence revolution in hospitality and travel industry and imparted knowledge training to the housekeeping contract employees at the T.John College
Implementing of new HR policies, process plan for the organization as per the management decision.
•Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
•interviewing and testing of applicants, and selection of staff
•Explain company personnel policies, benefits, and procedures to employees or job applicants.
•Request information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability.
•Process and review employment applications to evaluate qualifications or eligibility of applicants.
•Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.
•Work closely with functional heads and managers to ensure smooth implantation of compensation strategy. Ensure parity protection & band compliance while making offers to new hires.
•Arranging the induction of staff and providing information on conditions of service, salaries and promotional opportunities
•With local business understanding, implement HR initiatives relevant to the local markets and recommend policies and programs to improve employee engagement in line with the business and local needs.
•Work with managers to ensure objectives and performance measures are clear, measurable and result focused.
•Gather personnel records from other departments or employees.
•Examine employee files to answer inquiries and provide information for personnel actions.
•Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
•Compile and prepare reports and documents pertaining to personnel activities.
•Interacting with Labor Department, ESI, PF, Registration, Professional Tax and other statutory matters.
•To ensure general office administration and attendance of personnel.
•Conducting employee exit interviews and collates the feedback and present in the management reports.
•Procurement and maintenance of office equipment/furniture/fixtures, to ensure their serviceability and AMC. Procurement and issue of stationery to various divisions and maintain their proper records and maintenance of sundry equipment like mobile phone, telephone
•To maintain proper record of company assets issued to marketing personnel and ensure accountability.
•To ensure general office maintenance like, housekeeping, pest control, hygiene, electrical and mechanical, sanitary and plumbing, space management, minor repairs (Carpentry, masonry, furniture, painting etc.).
•To deal with vendors/service providers like suppliers, courier, manpower consultants etc. To take care of legal cases and their proper follow-up.
•Maintain and replenish inventory, check stock to determine inventory levels & anticipate needed supplies, verify receipt of supply, co-ordinate with agencies, organizations and groups.
Implementing organizational change mechanisms, especially in areas related to employee capacity building and organizational communication, review change management programs and report their effectiveness periodically to the Management.
•Design all sourcing strategies for advertising procedures and coordinate with HR team to implement all recruitment strategies and assist with various employment processes.
•Responsible new hire orientation, training and professional development.
•Monitor all new hiring process and maintain regular follow up with employees and ensure work within required deadline and organize and prioritize all data within required timeframe and manage all verification process and maintain personnel files at the site level.
•Coordinate with various team to maintain efficient recruitment process and evaluate all applications and perform interviews and screen all candidates
•Organize interviews for short listed applicants, including arranging the interview date, panel, rooms and interview schedule.
•Coordinate with HR Generalist to compile all information for salary and job offers and manage all correspondence with employees and prepare required paperwork and manage an efficient applicant system.
•Maintaining personnel records and associated human resource information systems on site.
•Ensure all day to today operational activities are carried out as per the SLA’s Set.
•Development of operational risk management strategy & tracking periodically for ensuring timely closure of QA/ compliance audit observations with a goal to attain 100% QA and audit compliance.
•Periodically track and monitor progress to ensure results against KRA’s to measures to maximize customer satisfaction level.
•Create two way feedback mechanism for a constant a continuous growth & productivity of the team.
•Work with managers to ensure objectives and performance measures are clear, measurable and results focused.
•Mentor, coach and build a strong succession pipeline.
•Mapping client’s requirements and coordinating in developing and implementing processes in line with pre-set guidelines.
•Development of frame work for reporting and MIS & to track operational efficiency of the team.
•Setting out quality standards for various operational areas, ensuring a high quality customer experience, while adhering to the SLA’s and work processes.
•Lead the process from transition to operation of the client for a smooth work flow.
•Monitor and control over due accounts with respect to recovery of payments and adhering to credit period. Guide and lead timely accurate invoicing & collection.
•Assessing the “VOC”, evaluating the areas of improvements and providing critical feedback to the associates on improvements and achieving higher customer satisfaction metrics.
Facilities Management:
• Management of all Administration activities of the Company
• Movement coordination and space allocation.
•Escalation handling and ensuring client & customer satisfaction.
•Laisoning with Statutory bodies like STPI, Custom authorities etc
•Formulation of administration polices and processes.
•Creation (printing) of ID cards, ID card distribution with required access including the biometric subject to eligibility.
•Management of mail desk.
•Day care centre management
•Recreation centre
Event Management: Responsible for handling approximately 60-70 events in a year
• Organizing of an event.
• Providing end to end support for the event.
• Coordination with different service departments.
• Coordinating with Vendors for timely setup.
Housekeeping: Responsible for the housekeeping of 1.33 million Sft with 174 cabins
& 400 workstations, 100 apartments, 678 furnished rooms & common areas
•Preparing of SOP’s, regular monitoring through checklists
•Implementation of best practices in the industry
•Providing clean, healthy and safe working environment & improve employee satisfaction.
Cafeteria management: Manage & maintain an in-house kitchen with 02 dining halls & a cafeteria which caters for approximately 1000+ diners.
•Formulating the food committee involving all the processes and finalizing the food menu. Ensuring the food and snacks available as per the schedule round the clock and as per the quality standards. Sending food samples to lab for quality testing
•Responsible for ensuring hygiene cafeteria services, environment Health & safety management.
•Ensure best quality food & services are offered & monitor the same through SOP’s & checklists
Contract & Vendor Management
•Biding and handling commercial negotiations, vendor selection, making comparative statements maintenance and finalization of annual contracts with Security, Housekeeping, and Food vendors.
•Contract renewals and AMC for Fire extinguishers and other equipments.
•Vendor bill tracking & coordinating with finance regarding Vendor payment status /monthly invoices/bills / Courier etc.
Asset & Inventory Management
•Preparation of annual budgets and computerized materials department activities leading to greater efficiency.
•materials procurement, and getting approvals for cash purchases followed by regularization
•Maintaining the details of all the assets including workstations, pedestals, racks, LCDs, Laptops and etc... as per the format ( Others in co-ordination with Finance & It Team)
Transport & Travel Desk
•Coordinating for 24/7 transport, international and domestic travel, accommodation bookings for the associates traveling onsite & Courier Management.
•Handling company leased accommodations, guest houses & hotel bookings
General maintenance
•Monitor the regular maintenance of all the electrical equipments, Lifts, Chiller units etc
Responsible for new hire induction and orientation.
•Responsible for the overall restaurant cleanliness and maintenance.
•Responsible for weekly stocktaking and indenting of the supplies for the restaurant.
•Responsible for the proper K.O.T and billing system to be followed.
•Responsible for the proper maintenance of the guest history.
•Responsible for the up keeping of the restaurant point of sales.
•Responsible for the sales and promotion of the restaurant.
•Responsible for preparing the weekly duty roaster for the staff.
Responsibilities:
•Responsible for checking and clearing of rooms and clearing the status in the system for the front office to allot the rooms.
•Monthly stock taking of the housekeeping stores and supply and making indent.
•Monthly inventory of machines.
•Monthly inventory of linen store.
•Responsible for inventory and stores indent of mini bar stocks.
Training Exposure
•CEM 1 & 2 from JLL.
•Effective managerial skills.
•Green Belt Six sigma from Anexas Denmark.
•Faculty development program on corporate governance, stress management, team building process methods, effective class room management etc.
•Training on defect free room checking
•Assisted Quality Inn Southern Star, Mysore, The official hosts and caterers to IFCON 98.
( MEC) Completed
courses: Black Belt – Six Sigma Anexas Denmark
courses: ELP ( Executive Leadership Program) CREFM- Corporate Real Estate & Facility Management
Bachelor of Business Administration
CRA,CTF,CPCD,CPTP,CODD,CODA,CCBM,CID,CM