Technical Manager - Cyber Security Operations Center (SOC)
Wipro Limited
Total years of experience :23 years, 8 Months
Technical Manager for Cyber Security operations that includes SOC, Security Analytics, Security Intelligence and Threat Management.
Technical Consultancy to teams on the day to day operations and new initiatives.
Continual improvement of controls based on new threats in the wild and internal incidents.
Developing use cases to cover all the cyber kill chain phases.
Improving monitoring comprehensively through threat management, cyber security intelligence and Security Analytics.
Building Security Analytics platform using big data to compliment SIEM solution initially and making it single point of log management solution as well.
Project management to maintain revenue, billing and GM for Wipro.
Achievements:
o On boarded team for the project that compromises various key skill set for Cyber security.
o Improved the use case effectiveness to improve the reaction time by analyst.
o Security Analytics platform was built and made live.
o Developed use cases for Security Analytics based on historical data in the setup.
o Presented multiple analysis to management on the current threats/risks inside, using comprehensive study from monitoring, analytics and automation.
o Delivered value-adds and improvement program successfully.
o Process standardization is done to enhance the operational efficiency of all the teams.
Technical Manager for Cyber Security operations and IT infra (that include Network, Platform, Storage, Voice and Monitoring Tools).
Technical Consultancy to teams on the day to day operations, assurance of ITIL process adherence and new initiatives.
Solution Architect and Pre-Sales individual to respond for solution requirement of customer.
Problem and change manager for Wipro operations.
Achievements
o Improved Security operations efficiency through process driven and customer engagement.
o Directed Security to business enabler from typical port opening function.
o Designed and Implemented BYOD with Security aspects taken care very well.
o Consistently met the targets of solution designing and selling.
o 100% of the solutions/RFP responses are accepted by customer and implemented.
o Key role in the renewal of account for 2 times during my tenure.
o Through effective ROI analysis, evaluated major solutions like VDI, SD WAN for CIOs.
o Resolved many major outages and provided RCAs not to repeat such outages.
o Participated in external audits of Wipro and enabled Wipro to get certified by partners.
Performed various roles that include, in order, Senior Engineer (Shift Lead), Technical Specialist (Domain Lead) and Technical Manager (Consultant).
Achievements
o Expanded customer base (50+) and technology spread with minimal escalations through operational Excellency and people manager for 80+ member team.
o Defined multiple SOPs and process documents to ensure Shift operations are smooth. This has helped to reduce customer escalations with increased productivity.
o Key role in designing and implementing the Shared Managed Security Service platform and created teams to handle operations and achieved SLAs successfully within Q1.
o Inducted new services in the service portfolio, like VM, PT, Anti-(Malware, Phishing).
o Responded to many RFPs with solutions and presented to visiting customers.
o Automated repeat incident analysis and RCA, developed IS for SIP and Risk register.
o Conducted successful Mock drills for to test DR capability of various customers.
Senior Engineer for managing day to day tasks of Firewalls, VPNs, Proxy & NW.
Achievements:
o Streamlined Security change process.
o Improved NW uptime from 60% to 92%.
o Inducted new members to Security and NW team which has reduced the cost.
o Received multiple appreciations from Govt VIP users, Chief Secretary Office of the state.
Joined as campus recruit, had acquired strong technical and operational skills for 4.5 years.
One of the two member team for a large customer at that period in the region.
Achievements :
o Implemented McAfee solution across locations.
o Implemented dual firewalls to safeguard perimeter network.
o Supported ERP implementation across locations to automate supply chain
* Above 80% achievement throughout academics.