Madiha Arshad

- Maintain data on the company’s system
- Identify innovative workflow efficiencies, and implement technology solutions to enhance company systems and processes- and all this while providing customer support to clients.
- Manage internal/external requests efficiently to support a time-sensitive market
- Create real-time feeds and assist in troubleshooting technical issues
- Maintain and enhance existing databases to ensure data integrity
- Manage client queries regarding real-time data and feeds

• Providing data (financial, risk, strategic) analysis using SAP BO/BI/HR/Hana, Navision, ERP (Salesforce, Microsoft Dynamics AX), Tableau, Microstrategy. Reporting and management of CAPEX and OPEX outputs, plus KPIs outputs and financial Analysis.
• Worked with stakeholders (CEO, CFO, COO, VP, AVP plus manager levels) and functional areas to analyse business requirements and provide solutions to meet business needs.
• Collating, preparing and interpreting reports, budgets, accounts, commentaries and financial statements.
• Maintain KPIs and maximise employee & departmental performance, whilst reflecting the Company’s business goals and performing cost reduction research
• Present Financial Analysis and financial modelling for new projects to Executive level (CFO) and to stakeholders.
• To assist in generating 5 year Business Plan and annual operating budget.
• Make sure employees adhere to SLAs. Creating and managing SLAs.
• Provide financial forecast, profitability analysis, cash flow, Risk Mitigation Analysis, Operations expenditures etc for CFO, COO, CEO.
• Create business process improvements..Process, mapping, process modelling, use case modelling.
• Expert user in SAP BI/BO/BWHR, Tableau, Navision, Ms Dynamics CRM/ PowerBI Salesforce.com, ERP.
Expert user in Excel, Access, Visio, Project, Oracle SQL, MS SQL

• Managed multi million pound IT projects (BI, Finance Systems, CRM) and enhancements to IT systems for process automation. These include ELS, OSS, GIS, ERP, SAP MDM/BI/BO/HR, Salesforce.com, MS Dynamics AX/CRM, and Tableau using Agile, PRINCE2 and PMP methodologies.
• Providing data (financial, risk, strategic) analysis using SAP BO/BI/HR/MDM, R/Python, VBA, Navision, ERP & CRM (Salesforce.com, Microsoft Dynamics AX / CRM), Tableau, Qlikview, Big Data, Sharepoint. Reporting and management of CAPEX and OPEX outputs, plus KPIs outputs and financial Analysis.
• Process improvements, Gathered requirements and turned them into functional requirements, acted as IT Project Manager and managed multiple projects using PRINCE2 and agile methodologies. Using UML Modelling
• Led system enhancements and provided technical support for these systems by liaising with IT Team.
• Create and led marketing campaigns to create product awareness and increase profits.
• Worked with stakeholders (CEO, CFO, COO, CIO, plus manager levels and business users) and served as a liaison between developers, business users, clients, senior management and IT to analyse business requirements and provide solutions to meet business needs.
• Collating, preparing and interpreting reports, budgets, accounts, commentaries and financial statements.
• Maintain KPIs and maximise employee & departmental performance, whilst reflecting the Company’s business goals and performing cost reduction research.

• To ensure that materials are distributed to the sales teams to the deadline agreed.
• Supporting systems are maintained.
• To ensure the sales team adhere to processes.
• Liaison with product managers and secretaries
• Stock management.
• To brief sales team on processes
• To manage the provision of samples and supply of product not for sale.
• Document key processes
• Account manage third party suppliers.

Contracts Executive:
• To set up and review hospital contracts and maintain the database.
• To provide administrative support to the Wyeth dispensing doctor and Prostap GP discount scheme.
• To validate and process trade rebate discount claims.
• To have an effective working relationship with third party distributors
• Government tenders and related processes.

• Document Control
• Managing and distributing internal and external mail.
• Use of MS Office suite for data management and analysis
• Greeting customers / handling deliveries
• Ordering and Management of consumables office items.
• Provide general admin support to Head of Property Infrastructure.
• Managing team absence, sickness and holiday reporting.
• Raise ROs (Requisition Orders)
• Maintain property budget and RO spreadsheet.

• Document Control
• Use of Microsoft Office Suite
• Creating and Maintaining an Electronic Filling System

Reporting to Managing Director
• Use of MS Office suite (Excel, PowerPoint, Access, & Word)
• Inventory control. Stationary orders etc
• Booking operatives on site trainings (e.g. Safeguard training).
• Producing Reports
• Organise Meetings, Travel arrangements, arranging lunch/dinner for clients.
• Provide Technical Assistance to site users.