Relationship Manager
United Bank Limited
Total des années d'expérience :5 years, 7 Mois
• Manage liability portfolio and client relationships
• Deposit mobilization and NTB account Opening
• Cross sell various products such as Consumer and Insurance products
• Achieve agreed sales target
• Provide highest level of customer service
• Activation of Dormant/inactive Account
• Solved Customer Queries
• Networking with existing and prospective clients
• Meeting with potential clients to determine their banking needs and recommend appropriate products or services
• To identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors.
• Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers.
• Maintain high professional standards and strive to provide quality services
• Interacted with Customer to provide efficient services
• Solved Customer Queries
• Cross sell consumer products as per targets
• Prepared Service indicators and performed HOD Function
• Introduced potential New to Bank Account and provide proper guidance & support regarding procedure.
• Opened bank account.
• Activation of Dormant Account
• Posted request of New ATM and Reactivation ATM
• Floor management including proper queue management, cleanliness & overall appearance of the branch as per housekeeping guidelines to ensure an excellent environment of the branch.
• Adhered to Service Protocols and Service Management Program to achieve the goal of customer satisfaction.