Commercial and Sales Coordinator
National Aviation Services
مجموع سنوات الخبرة :18 years, 9 أشهر
• Contracts, Client data, and corporate / individual membership management
• Rates application and set-up in the system
• Develop and execute marketing programs and general business solutions resulting in increased company exposure, customer traffic and sales.
• Work closely with all product development departments to create and maintain
marketing materials for sales presentations and client meetings.
• Increase credibility and client awareness by developing technical/non-technical
marketing collateral and presentations, public relations campaigns, articles and
newsletters
• Review files, records and other documents to obtain information
Manage, plan and oversee shift transactions.
Allocate and direct staff per work volume.
Asses and review staff work accuracy.
Ensure high-level of VIP service experience within the VIP terminal premise.
Communicate with clients and corporate representatives.
Correspond and send various reports to the management.
Implement company rules and regulations internally and externally.
Provide exclusive meet and greet services to the top VIP guests.
Coordination and communication with partners locally and worldwide via e-mails and / or phone calls.
Handle service booking reservations.
Attend to general public queries via calls and e-mails.
Responding to customer feedback and provide immediate response.
Collaborate with company process enhancement and development
Maintain rapport with the distinguished exclusive annual members
Seek opportunity to contribute sales of the services
Familiarization with the airport operations, protocols and policies
Accounts Receivables Senior Process Analyst Nov. 21, 2011 - August 22, 2012
Accenture, Inc.
Eastwood City, Philippines
Client: IBM Hostess Brands, USA
Job Description:
• Conduct and facilitate training and rehearsal to new members of the team
• Manage and ensure team performance in accordance with the established Service Level Agreement with the client
• Report work inputs and outputs to the client on a daily basis
• Communicate and coordinate with the client all the concerns of the business
• Handle special and key accounts
• Perform data entry and research functions in various systems and tracking tools
• Apply knowledge of processes and related systems to identify, asses and resolve standard / non-standard issues or problems
• Seek advice and escalate issues when faced with tasks or concerns outside the scope of work
Account Receivables Billing Analyst June 2006 - November 19, 2012
Accenture, Inc.
Makati City, Philippines
Client: Aetna Health Insurance, USA
Job Description: • Reconciling payments to customer invoice
• Resolving and researching discrepancies between payments and customer invoice
• Communicating and coordinating discrepancies to onshore counterparts to resolve outstanding issues
• Researching and providing information to onshore counterparts to effect adjustments, write-off, refund and due versus paid
• Responding to onshore inquiries and concerns on the assigned accounts
• Generate appropriate correspondence / letter to the customers specific to the type of discrepancies in the account
• Ensuring that the targets are met based on contractual agreement
• Providing inputs to process enhancement
• Other responsibilities deemed necessary
Client Relation / Telemarketing Officer May 2005 - December 2005
Multimedia Exponents
Makati City, Philippines
Client: Johnson and Johnson, Philippines
• Perform outbound telephone conversation with the targeted market representatives to schedule an appointment in their institution
• Arrange and set-up an event with the client for the product knowledge and endorsement
• Prepare time-table and itinerary
• Scout prospective market and client
• Submit reports on the data collected from the clients on a daily basis
• Ensure that the targeted quota is met based on the market feasibility
Customer Assistance Representative July 2004 - December 2004
AIMSTAFF, Incorporated
EDSA-Ortigas, Quezon City, Philippines
Manila Electric Company (MERALCO) Call Center
Job Description: • Handle inbound and outbound calls on customer complaints, inquiries and concerns
• Conduct surveys on customer satisfaction with the company services
• Coordinate with the different MERALCO branch officers and employees in relations to customer concerns and issues
• Prepare and escalate issues to the management in cases of incidental reports
• Any assignment deemed appropriate
Studies of International Laws and Foreign diplomatic relations
Lyceum of the Philippines University
Manila, Philippines
Bachelor of Science in Foreign Service major in Diplomacy (International Law and Diplomatic Affairs) June 2000 - May 2004