customer services officer
Audi bank
Total des années d'expérience :13 years, 6 Mois
Interacting with clients and providing them proper information concerning the products and the services offered by the bank.
Advising the customers what service or product would be appropriate for their requirements.
Setting up and maintaining customers' accounts.
Helping customers manage their funds. courteously with customers by telephone, email, letter and face to face.
Answer questions regarding the bank's products and services.
Understanding the client's problems and resolving their complaints.
Investigating and solving customers' problems. Sales techniques to entice customers to try new bank products and services.
opening deposit accounts for bank clients. Helping customers with loan and mortgage applications.
Provide services to customers, whether in person or by phone. Follow-up brokers and agents in Fire and Motor renewals.
Follow-up incoming mail to the
Issuance of group medical insurance Follow-up individual and group medical renewals.
Preparing daily, weekly, monthly production reports for concerned Preparing contractual agreements for
involved in Fire & General Accident department by issuance all kinds of Quotations (Fire, General Accident, Engineering).