Receptionist
Al Tayer Group
مجموع سنوات الخبرة :1 years, 11 أشهر
Answer phones and operate a switchboard.
Route calls to specific people.
Answer inquiries about company.
Greet visitors warmly and make sure they are comfortable.
Call persons waiting for visitor and book them a room to meet in.
Schedule meetings and conference rooms.
Make coffee and set out food.
Ensure reception area is tidy.
Coordinate mail flow in and out of office.
Coordinate office activities.
Handle phone calls from people calling in sick.
Gather personal and insurance information.
Hand out employee applications.
Arrange appointments.
1)Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
2) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
3)Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
4) Check to ensure that appropriate changes were made to resolve customers' problems.
5) Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
6)Refer unresolved customer grievances to designated departments for further investigation.
7) Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
8) Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Certificate in Food and Beverage